Never received my 15 000 credit points

Discus and support Never received my 15 000 credit points in XBoX Rewards & Social to solve the problem; hi, i pre-ordered Dead Rising 4, Wacth Dogs 2 and Resident Evil 7. I was supposed to received 15 000 points. I never received it. More than 96 hours... Discussion in 'XBoX Rewards & Social' started by ThunderAdalhard, Jan 27, 2017.

  1. ThunderAdalhard
    ThunderAdalhard Guest

    Never received my 15 000 credit points


    hi, i pre-ordered Dead Rising 4, Wacth Dogs 2 and Resident Evil 7. I was supposed to received 15 000 points. I never received it. More than 96 hours passed since my pre-order.

    :)
     
    ThunderAdalhard, Jan 27, 2017
    #1
  2. Namelessthehckr
    Namelessthehckr Guest
    Missing rewards points for preorders

    Hello.

    I made a post previously, but it appears to have not gone through.

    I am missing 15 000 rewards points and a $10 Microsoft Store code set to come with my preorder of Watch_Dogs2.

    It is well past the scheduled arrival dates of said rewards.

    Three offers were affected by this particular preorder - Annual preorders, Watch_Dogs2 Preorder event, and the code through email for MicrosoftStore. I only received the WD2 Preorder Event 15 000 credits, the annual 15 000 per preorder and MSS code never arrived.

    Sorry, and Thanks!
     
    Namelessthehckr, Jan 27, 2017
    #2
  3. Namelessthehckr
    Namelessthehckr Guest
    Preorder Rewards unrecieved

    Hello,

    I was referred here by Xbox support.

    I pre-ordered watch_dogs 2 with the promise I would receive $40 in return if I ordered the physical disc from microsoftstore.com. 15 000 points through the yearly preorder reward, 15 000 through a watch_dogs 2 game preorder special, and a $10 Microsoft code
    via email as an order bonus.

    So far, I have only received the 15 000 points for the yearly preorder reward. The $10 code is past it's due date, and I believe the other 15 000 are as well.

    Sorry, and thanks!
     
    Namelessthehckr, Jan 27, 2017
    #3
  4. XBLRewards8
    XBLRewards8 Guest

    Never received my 15 000 credit points

    Hello ThunderAdalhard,

    We have determined that there is currently an issue correctly recognizing certain purchases of Resident Evil for the last Games on Demand. Our platform team is currently working on a hotfix for this issue. Once this fix has been deployed, we'll update your
    thread here! Apologies for the inconvenience.
     
    XBLRewards8, Jan 31, 2017
    #4
  5. XBLRewards8
    XBLRewards8 Guest
    Hello ThunderAdalhard,

    We have corrected the issue, and you should see the Credit event appearing on your MyRewards page in the next few days. Apologies for the delay.
     
    XBLRewards8, Nov 3, 2018
    #5
  6. XBLRewards8 Win User

    Never received my 15 000 credit points

    Hello ThunderAdalhard,

    We have corrected the issue, and you should see the Credit event appearing on your MyRewards page in the next few days. Apologies for the delay.
  7. XBLRewards8 Win User

    Never received my 15 000 credit points

    Hello ThunderAdalhard,

    We have determined that there is currently an issue correctly recognizing certain purchases of Resident Evil for the last Games on Demand. Our platform team is currently working on a hotfix for this issue. Once this fix has been deployed, we'll update your
    thread here! Apologies for the inconvenience.
  8. Monst3rMan97 Win User

    reward points not showing up 3 months later

    same here with missing 15 000 point of preorder forza
  9. Martiln Win User

    Xbox One S Offer

    In the FAQ (https://rewards.xbox.com/faq/#=console_x1s_oct2016):

    "When will I receive my Rewards Credits?

    Your 50,000 Rewards Credits should appear as pending within 15 days of your console’s shipping date."

    Ironically, I just created a post because it's now past the 15 days and I still don't have my rewards points.
  10. XBLRewards8 Win User

    Punchcard reward (15 000 credits) not granted

    Hello Slash29,

    After reviewing your account, we have identified an issue with your purchase of Call of Duty WWII which caused it to not be recognized for progress for this offer. Apologies for the inconvenience. We will adjust your account for completion of this offer.
    You should see this change shortly.
Thema:

Never received my 15 000 credit points

Loading...

  1. Never received my 15 000 credit points - Similar Threads - Never received 000

  2. I entered a code to get a Twitch and Tik Tok cloak in Minecraft, but I never received them.

    in XBoX Games and Apps
    I entered a code to get a Twitch and Tik Tok cloak in Minecraft, but I never received them.: At the beginning of the 15th anniversary of minecraft, I received a code for a Twitch and TikTok cloak. However, it is already June 15th and not a single cloak is received....

  3. I redeemed minecraft twitch cape, the code got used but i never received the cape (i did it...

    in XBoX Games and Apps
    I redeemed minecraft twitch cape, the code got used but i never received the cape (i did it...: As the title says, I got the twitch drop a few weeks ago, redeemed the cape but then never received the actual product and I signed in to my microsoft account which in turn is the correct one, so...

  4. I bought 330 minecoins for 2000 microsoft points twice but never received an email to claim...

    in XBoX on Windows
    I bought 330 minecoins for 2000 microsoft points twice but never received an email to claim...: I bought them about a minute apart so maybe that's the problem but I never received the email to claim the second lot of 330 minecoins 7bb13d8e-9715-4bdb-8873-16f7a9e300b5

  5. Flintlock ebon code redeemed but never received.

    in XBoX on Windows
    Flintlock ebon code redeemed but never received.: I redeemed a code for the flintlock ebon pack and never received it… I tried it again and then it said already redeemed. i redeemed the code on june 9th and it said i have until the 29th of june...

  6. microsoft deny refund for item i never received

    in XBoX on Windows
    microsoft deny refund for item i never received: i bought sea of thieves ancient coins on the wrong platform as i own the game on steam but bought coins on xbox sea of thieves website says xbox will give a refund when requested it is denied...

  7. How do I get a refund/replacement on a customized controller that I never received?

    in XBoX on Windows
    How do I get a refund/replacement on a customized controller that I never received?: I purchased a personalized Elite Wireless Controller Series 2- Complete Bundle on March 15th 2024. I received an email stating it was shipped on March 22nd, then another email stating it was...

  8. I purchased DTS headphone X and never received it, and Microsoft refuses to refund me!! and...

    in XBoX on Windows
    I purchased DTS headphone X and never received it, and Microsoft refuses to refund me!! and...: I purchased DTS headphone X and never received it, and Microsoft refuses to refund me!! and refuse to give me the item I clearly own and can be seen in my orders as PURCHASED! ALL THEY DO IS SEND...

  9. I tried redeeming my Xbox reward points but I never received the reward

    in XBoX on Windows
    I tried redeeming my Xbox reward points but I never received the reward: I got a code to verify it was me redeeming it and even then when I entered the code and it said it was successful I didn’t recover anything I’m not sure if it’s just delayed or what...

  10. I have asked for a refund for a digital download. I never received. Please advise.

    in XBoX on Windows
    I have asked for a refund for a digital download. I never received. Please advise.: I have asked for A Refund 4 digital download that I have never received. I have went through the proper channels. Still have not received my refund. Please advise. LouderRefund 4 digital download...