Never received Game Code From the Name Your Game Bundle

I went through the redemption code process after purchasing the Name Your Game Bundle for the Xbox One. We chose Rare Replay and never received the follow-up email with the game code. Please resend the game code to [mod removed - please do not share
your e-mail, as this is a public forum]

:)

 

Name your game- no email received

I did not receive an email for my forza redemption code when I entered my name your game 16 digit code that came from the name your game 500 Gb xbox bundle. I entered the code around the 24th or 25th of December and it said i would get an email within 24
hours, however it never sent the email. The game code says it has expired on the card, and i never received the game code.

 

Never received code for "Name Your Game" bundle

We purchased a name your game bundle for Christmas. We followed the instructions on the card and submitted the code at Xbox.com/name-your-game. We never received a download code. I contacted Microsoft support on the 29th, and was told to submit a complaint
at the name your game link. I did so and was told we would receive a response within 3 days. We got nothing. I contacted support again today and submitted a complaint again. Case number SR 1369927545.

 

For assistance with that game, you'll need to fill out the form on the bottom of the offer's FAQ -

microsoft.promo.eprize.com/.../faq.html

 

We no longer have the redemption code as we entered it already and then tried once again after we never received the subsequent email with the game code, and the system would not allow us to enter the same redemption code twice. The redemption code card
has been thrown away at this point. I have to say that your customer service had been one of the worst that I've EVER dealt with! This is ridiculous, that I've had to tell this same story 7 times now. Just send a new game code to our email address on file.
You can clearly see that the free game was never downloaded to our system. I'm starting to loose my patience!

 

Same issues. What a freaking hassle!!