Never received Forza 7 and Forza Horizon 3 digital codes after purchasing 1 year Game Pass

I purchased the 1 year Game Pass and it was supposed to come with Forza 7 and Forza Horizon 3. So far have not received the digital codes for the games. Talked with Support and they could not the the codes being generated and sent. Was told to post here.

:)

 

XBox game pass with Forza Motorsport 7 & Forza Horizon 3

Hi,

I purchased XBox Game Pass on september 14thin promotion for 1 year pass at 99,00€ including digital download of Forza Motorsport 7 and Forza Horizon 3, delivered via e-mail in about 7/10 days.

Digital codes didn't arrive, yet. Anybody else in this condition?

 

Forza 7 and Forza Horizon 3 Game Pass Deal

Hi everyone,

As most of you probably know there is a deal going on currently that if you buy 1 year of Game Pass, you get Forza 7 and Forza Horizon 3 for free. I bought a year of Game Pass on Wednesday, but I still haven't gotten codes for either Forza 7 or Forza Horizon
3. What should I do?

 

The codes should be sent within 7-10 days of the purchases, but no later than October 21. If you don't receive anything by that date, you'll want to post back.

 

I ran in to the same issue and I reached out to MS Support. After they confirmed I had made the purchase they had me remove and then reload my Xbox Account on the system.

Contact Us | Xbox Support

I would start with contacting support to ensure that the billing registered your purchase. Work with them to confirm before taking the next steps:

Add or Remove a Microsoft Account on Xbox One

Once I removed and then re-added my account I received my codes. Best of Luck!

I had waited 2 weeks prior to contacting support.