Never received code for "Name Your Game" bundle

Discus and support Never received code for "Name Your Game" bundle in XBoX Sales and Promo to solve the problem; We purchased a name your game bundle for Christmas. We followed the instructions on the card and submitted the code at Xbox.com/name-your-game. We... Discussion in 'XBoX Sales and Promo' started by Popeyedoc2020, Jan 9, 2017.

  1. Popeyedoc2020
    Popeyedoc2020 Guest

    Never received code for "Name Your Game" bundle


    We purchased a name your game bundle for Christmas. We followed the instructions on the card and submitted the code at Xbox.com/name-your-game. We never received a download code. I contacted Microsoft support on the 29th, and was told to submit a complaint
    at the name your game link. I did so and was told we would receive a response within 3 days. We got nothing. I contacted support again today and submitted a complaint again. Case number SR 1369927545.

    :)
     
    Popeyedoc2020, Jan 9, 2017
    #1
  2. AbsorbedGecko70
    AbsorbedGecko70 Guest
    Didn't receive redeemable code from my name your game bundle

    I 'receive the redeemable code for Forza motorsport 6. I got the name your game bundle, I went onto xbox.com/name-your-game.com, filled out all of the correct information and never received the 25 character code in my email for me to install my game.
     
    AbsorbedGecko70, Jan 9, 2017
    #2
  3. SingCongButas25
    SingCongButas25 Guest
    Name your game bundle - how to get my free game??

    Are you sure that the bundle is for the name your game bundle? You already received a free gears of war code so I doubt there's a promotion code for another game to claim. Unless I missed the part where you still get a free code(25 digit code) aside from
    the name your game process.
     
    SingCongButas25, Jan 9, 2017
    #3
  4. Smwutches
    Smwutches Guest

    Never received code for "Name Your Game" bundle

    That form is the only way to contact the people running that offer. If it's been over 3 business days since you first filled it out you will need to try filling it out again.
     
    Smwutches, Jan 10, 2017
    #4
  5. Smwutches Win User

    Never received code for "Name Your Game" bundle

    That form is the only way to contact the people running that offer. If it's been over 3 business days since you first filled it out you will need to try filling it out again.
  6. JNHardison Win User

    Never received Game Code From the Name Your Game Bundle

    We no longer have the redemption code as we entered it already and then tried once again after we never received the subsequent email with the game code, and the system would not allow us to enter the same redemption code twice. The redemption code card
    has been thrown away at this point. I have to say that your customer service had been one of the worst that I've EVER dealt with! This is ridiculous, that I've had to tell this same story 7 times now. Just send a new game code to our email address on file.
    You can clearly see that the free game was never downloaded to our system. I'm starting to loose my patience!
  7. Smwutches Win User

    Never received Game Code From the Name Your Game Bundle

  8. KittyKat0110275 Win User

    Never received Game Code From the Name Your Game Bundle

    Same issues. What a freaking hassle!!
  9. KittyKat0110275 Win User

    Never received Game Code From the Name Your Game Bundle

    " This is ridiculous, that I've had to tell this same story 7 times now. Just send a new game code to our email address on file. You can clearly see that the free game was never downloaded to our system. I'm starting to loose my patience!"

    You're lucky you got to a person -- and 7 times is some serious persistence. I have yet to get a real person to discuss issue with. Their customer service sucks.
Thema:

Never received code for "Name Your Game" bundle

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