Never received code for 3 months free Xbox live when I purchased 3 months.

Hello,

I contacted xbox support almost a month ago about my son not receiving the free 3 months promotion that was advertised when he purchased his xbox live subscription on June 14th. The promotion stated that he should receive an email in 10 days with the free
3 month code but he never received that. I contacted xbox support on July 1st to ask about this and was told it was sent to upper management and I would here from them. It is has now been almost a month and I have not received any communication.

Hello KawaiiDaisyy, sorry that you are experiencing issues regarding your code. You can call an official agent directly via phone at 18004myxbox(18004699269) and an agent can pull up your account and further assist here.

As Zero Jehuty mentioned, more details would help us assist you! If it's an outside retailer, you'll have to follow up with them. If it was through Xbox, your best bet is to follow up with Xbox Support at https://support.xbox.com/en-US/contact-us.

Hello,

Which Promotion are you talking about? Was it on Xbox or via a outside retailer?

Zero

I signed up for a 3-month subscription on June 15, 2018, which indicated a promo would apply where I would receive a code for an additional 3-months. The code was never sent. I checked my email and my messages on Xbox. It was never sent. Customer Service
told me to post here to receive help.

The promo stated:

Buy 3 months, get 3 free

Purchase a 3-month Gold membership and receive a code for an additional 3 months delivered to your email address within 10 business days.

Offer valid from 9:00PM PST on June 6, 2018 to 11:59 PM PST on June 17, 2018, while supplies last. Available only in Microsoft online store in the United States (including Puerto Rico) and Canada. Offer valid for 3 month Xbox Live Subscription. After
your purchase, you'll receive a digital code at the email address associated with your purchase within 10 business days of promotion end date. Code must be redeemed by August 31, 2018. No reproduction of codes will be accepted.