never received code for $10 gift card for renewing my gold membership.

NevermoreArdent · Mar 1, 2016

I chose to renew my Xbox live gold membership by choosing the $10 gift card promotion on my Xbox One console. I never received a code or email or any verification after getting my xbox live gold membership renewed. I remember seeing a message stating i would
receive a message in my messages which i never received.

Purchased from console on 02/12/16

Service request number: 1329631589

:)

TheSmartCamper · Mar 1, 2016

$10 Xbox card promotion for Xbox live gold

Today, I bought Xbox live gold after i clicked the advertisment that said get a $10 Xbox gift card when you Renew xbox live gold. I redeemed my membership code under the redeem code option. The code was for 3 months of Xbox live gold. I have not received
the xbox gift card for $10 yet. Please help!

xboxfelix · Mar 1, 2016

How to Renew your Xbox LIVE Gold Membership

Overview of Xbox LIVE Renewal

When your current Xbox LIVE Gold Membership is about to run out, you will get a renewal message on your screen.

Month-to-month membership- Notification comes 15 days in advance

3 or 12 month membership- Notification comes 30 days in advance

Xbox LIVE membership can be renewed using a credit card, a debit card, or a Prepaid Gold Membership Card.

If your automatic membership renewal (auto renewal) is set to off, you can purchase a new subscription or use a prepaid membership card to renew your Xbox LIVE Gold Membership.

Renew with a payment option by purchasing a new membership:

Steps to Follow

1) Use your Xbox LIVE gamertag to sign in.

2) Under Settings, select Account.

3) Proceed to Your Memberships, and select the membership that you currently have (for example Xbox LIVE Gold)

4) Select Modify Membership and you will be presented with a list of renewal options. If you are on an Xbox LIVE Free Membership, you can choose to upgrade to Gold Membership.

5) Select a membership option, then Confirm Purchase.

Once you have confirmed your purchase, the following will happen:

The payment option you are using will be charged immediately.

The time subscription plan you have just purchased will be added to your remaining subscription time.

Your Xbox LIVE Gold Membership will be activated and auto renewal turned on.

Take note:

If you use a credit card as your payment option, you cannot remove it on file until your current membership expires.

There is a procedure you can follow to add or change your Xbox LIVE payment option.

Renew with a prepaid membership card

It is possible to renew your Xbox LIVE membership using a Prepaid Microsoft Gold Membership Card. This card is available at retail locations.

If you choose to redeem a prepaid Xbox LIVE membership code, you will be added time to your existing Xbox LIVE membership, while your renewal settings will remain unchanged.

How to turn on auto renewal (for existing membership):

If you are already on Xbox LIVE Gold of Family Pack membership and you want to turn on auto renewal without purchasing new membership, you should contact Xbox Support.

How to Troubleshoot Xbox LIVE renewal:

If there are issues with your Xbox LIVE account, you might receive the following messages. The solutions are provided below:

Error: Your credit card has been declined several times by our billing service.

This means that your credit card has expired, or the information on it has been changed. To solve this problem, there is a procedure you can follow to change payment option for Xbox LIVE membership.

Error: 8015d080

In case you receive this error message, you need to contact Xbox Support.

Smwutches · Mar 1, 2016

It takes about 4 weeks to receive the codes from those promotions. If you don't get the code in a couple of weeks, you would need to post back here.

Smwutches

It takes about 4 weeks to receive the codes from those promotions. If you don't get the code in a couple of weeks, you would need to post back here.

MAJOR PH

I bought a prepaid card over 3 months ago from the store and used the promotion on the dashboard to renew my gold membership, but i never received any microsoft points..Please help

Leo Invictus

If you purchase and apply an Xbox Live Gold card to your account
before your renewal date, MS will accept that at time of renewal over a credit card on file with your account and the credit card will not be charged.

To be clear, there are two kinds of Xbox cards: Xbox Gold and then standard Xbox gift cards. For a card to be used toward your Gold membership, the card must say
Xbox Live Gold (they come in 3, 6, and 12 month amounts). A standard Xbox gift card which is used for the purchase of games or content will not be accepted/used toward an XBL Gold membership renewal.

I'm a little confused when you say that your membership recently renewed but the charge isn't until next week. MS typically charges on the exact date of renewal. If there was no Xbox Gold card applied to your account on the date of renewal, it is possible
that the credit card has been charged on the date of your renewal and the charge just has not yet shown up on the credit card statement.

onyxishere

Sorry to hear it. Refillable cards such as a Visa Gift Card cannot be used to purchase Gold memberships on the Live service. This is because the memberships purchased on Live auto renew and Xbox Live needs to know that the next payment (should you choose
to leave auto renew on) would be able to come off of that card.

Onyx Is Here

Sorry to hear you're having trouble. A gold membership can only be purchased using a credit card, paypal or a pre paid membership card purchased from your local retailer.

Generally speaking, gift cards and currency on your account don't usually work for purchasing or renewing a membership.

never received code for $10 gift card for renewing my gold membership.