Never received 15000 points for preorder

Discus and support Never received 15000 points for preorder in XBoX Rewards & Social to solve the problem; I ordered gears of war 4 ultimate edition preorder and never received my 15000 points a25cd3d0-26b4-4221-a7a4-67fe6df83249 Discussion in 'XBoX Rewards & Social' started by THE MADCAP SYD, Dec 4, 2016.

  1. THE MADCAP SYD
    THE MADCAP SYD Guest

    Never received 15000 points for preorder


    I ordered gears of war 4 ultimate edition preorder and never received my 15000 points

    :)
     
    THE MADCAP SYD, Dec 4, 2016
    #1
  2. OMG iitz DANNY
    OMG iitz DANNY Guest
    Not recieving points

    I did the mission to preorder one of the selected games for 15000 points and I preordered but never recieved the points.
     
    OMG iitz DANNY, Dec 4, 2016
    #2
  3. Riku Hatake
    Riku Hatake Guest
    Halo 5 Pre-Order Bonus

    I never received the 15000 points on my account for pre-ordering Halo 5.
     
    Riku Hatake, Dec 4, 2016
    #3
  4. THE MADCAP SYD
    THE MADCAP SYD Guest

    Never received 15000 points for preorder

    oh and I received an email saying lots of people were having this promotion problem. And rewards has added the points to check my account, which I did, no points added
     
    THE MADCAP SYD, Dec 4, 2016
    #4
  5. XBLRewards8
    XBLRewards8 Guest
    Hello THE MADCAP SYD,

    We responded to your first post on this topic at (pre order credits). Furthermore, we never sent out an email
    like the one you described. Since your purchase occurred on October 6th, it was not eligible for our Gears of War promotion that occurred in September.
     
    XBLRewards8, Nov 3, 2018
    #5
  6. THE MADCAP SYD Win User

    Never received 15000 points for preorder

    oh and I received an email saying lots of people were having this promotion problem. And rewards has added the points to check my account, which I did, no points added
  7. XBLRewards8 Win User

    Never received 15000 points for preorder

  8. Smwutches Win User

    Myrewards preorder 15000 points

    For help with the rewards program, it's best to post in the Xbox Rewards Questions forum. Keep in mind that in order to qualify for that offer, the games have to be preordered as physical discs from microsoftstore.com. If you preordered digitally, the purchase
    would not have been eligible.
  9. XBLRewards8 Win User

    15000 rewards points for preorder are missing

    Hello Drewcati,

    Apologies for the inconvenience. We will adjust your account for completion of the offer. You should see the Credits pending by the end of next week at the latest.
  10. Smwutches Win User

    15000 rewards points for preorder are missing

    Did you preorder digitally or as a physical disc from microsoftstore.com? Digital orders are not eligible for that offer.
Thema:

Never received 15000 points for preorder

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