never got my money for a refunded game

Hi, I hope you're doing great out there. I am an Independent advisor and I am here to help you with your concern.

Once the refund has been approved and already stated as "refunded" on your order history (https://account.microsoft.com/billing/orders), it will now depend on your bank on when they will credit back the money but it usually takes 5-7 business days.

If it's almost 2 weeks, you may need to check with your bank to validate, they may have a different turnaround time but before that, please make sure that the status of the refund is "refunded".

never received the game, got in touch with simply tap yesterday and they have refunded me my money today..

Hi Adien my name is Rodrigo. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

I am sorry to hear that.

There was a notice on the website a few days ago explaining that the refunds are taking longer.

Microsoft Xbox Refunds may take several business days, it depends on which payment method you used.

You can check the refund status on this page:

https://support.xbox.com/help/subscriptions-billing/buy-games-apps/refund-orders

I hope this helps.

Any fix on this? It’s been more than a week and I haven’t gotten anything

Yes I saw a email saying i got my refund but i never got my money, if I will get my money within a few days I understand, please tell me when I should except my refund.