never got my deep freeze bundle im fortnite

Hi,

did you buy it on the Xbox Store? If yes, you should check the account purchase history to check if the transaction was successful as explained here:

https://support.xbox.com/en-US/billing/xbox-subscriptions/check-xbox-live-bill

You should directly
open a ticket to Epic Games.

Check at the bottom of that page.

I checked and have it but still did not get it.

Hello!

Thank you very much for bringing this issue to our attention. We will be more than happy to assist you with this issue. We recommend creating a new thread with a detailed description of the issue. Thank you again, and we look forward to hearing from you!

Hi Connor,

Thanks for coming to us with this issue. Sorry to hear that you haven't received your deep freeze bundle in Fortnite. Is this something that you purchased directly from the Microsoft Store or is it something that you purchased in-game from the Fortnite Store?

If you did purchase it in-game and you didn't receive it, then you would need to reach out to Fortnite Support by

contacting Epic Games to see what may have occurred. If this is something you purchased from the Microsoft/Xbox Store, then you may wish to check your order history from your Microsoft account to ensure that it is listed there. For more detailed information
on how to best do so, I recommend using our support article, Check your Xbox purchase history , which can take you step by step to troubleshoot
what may have happened.

I hope this helps out!