Never got emailed XBOX game pass for redeeming Microsoft Reward Points

Hi, for this promotion, my option to redeem the 3 months of Game Pass arrived as one of the items that could be redeemed (for 0 points) in the "Redeem" section of
my Microsoft Rewards page. Once redeemed, I got the code in an email to my Xbox/Microsoft Rewards account email address.

I'd check to see if you have the option to redeem it there, and then contact
Microsoft Rewards Customer Support if you don't see it there. Hope that helps!

Hi, for Microsoft rewards issues, you need to contact Microsoft rewards support

https://support.microsoft.com/en-us...n=esmc&wa=wsignin1.0&ccsid=636669164878719202

You can use the microsoft rewards app to save up points to redeem for xbox live, game pass or game pass ultimate.

The Xbox Rewards program is not the same as the Microsoft Rewards program. So if you redeemed Microsoft Rewards points for game pass, you would need to continue trying to work with Microsoft Rewards support. Xbox Rewards support will not be able to assist.

For help with the Microsoft Rewards program, you would need to contact their customer support via their redemption page.

I have redeemed the reward and lost my points but never got the gift card. I have checked my email and trash multiple times.