Never get credit for my digital purchases

Polanker · Nov 7, 2017

So i been signed up for XBL Rewards since it began. I would buy lots of digital games and DLC and i would get credit for it. But for the past 2 years or so I have not been getting credit for my purchases anymore.

I bought tons of games and DLC recently too and i still get nothing.

Any help please?

:)

Kalashnikov X · Nov 7, 2017

Reward credits not being earned for recent purchases.

I purchased Skyrim Definitive Edition on release day and Battlefield 1 last week and have not received any reward credits for my purchases. I also preordered a digital copy of WWE 2k17 in September and never received any credits for that either. Is there
a problem with my rewards account?

IcedCorn · Nov 7, 2017

Purchases not showing up

It appears that no digital purchases I've made are being credited to my VIP account. For example, I've purchased thee Atari flashback digital versions and yet there are no "purchase" credits showing up.

Smwutches · Nov 7, 2017

You'll want to post in the support section of this forum in order for them to check into it for you. If you can post any offers you're looking for credits from, that will help too.

Smwutches

You'll want to post in the support section of this forum in order for them to check into it for you. If you can post any offers you're looking for credits from, that will help too.

Smwutches

Digital refunds are typically only available if you have purchased the game within the past 14 days and have played less than 2 hours. Otherwise, there is no way to refund or get credit for digital purchases.

tohellnbak

The only way a digital sales would happen is a transfer of ownership or a credit towards MS cash.. in theory not that hard to do. my name gets removed from the digital license and the new owner gets theirs put there.. I think the issue is money, locations
and way to make it easy to use..cant be direct sales to the customer... no money for XB and then they cannot dictate a price... and why would XB purchase back a used game to sell it for less than a new one IF there are no such thing as "used" digital content.

Its a hard street to drive on... I want the ability to trade digital sales... but it will not bother me if it never happens

OK Fowl

https://support.xbox.com/en-US/game...tal-game-faq#2ed753607fd542e3850cc915e4e1473c

Can I get a refund for a digital game?

No. You can’t return a digital game and receive a refund or credit.

Smwutches

Most offers for earning credits are only for digital purchases made through the Xbox store. There is only 1 offer for receiving credits for purchasing elsewhere.

Never get credit for my digital purchases