Never earned towards tier 2

Hi,

I bought Battlefield 1 on the 21st for €69.99 but my progress is still at 66%. Can you have a look please? I didn't preorder as there is no incentive too since you do not earn credits.

Thank you.

:)

 

No credit towards tier 2

Hi,

I purchased Battlefield 1 on Friday for €69.99b but my progress towards tier 2 is still at 66%. It used to be at 69% so I'm not sure how it went down to 66, but I purposely didn't preorder it so I would earn credits.

Can you please have a look and see why my progress hasn't increased? It's been more than 96 hours. Thank you for your time.

 

#YOLO 5 Achievement Award not triggered

I didn't see anything towards my tier 1 purchase, but tier 2 tracked, & then I didn't get the rest either.

I also got Injustice 2 Ultimate Edition & quite a few achievements in it.

 

Hello brandiesel1,

I can confirm that this purchase has not been processed. We'll investigate with our platform team and see if there is a delay in processing purchases. Apologies for the delay. We'll let you know what's up once our investigation is complete!

 

Thank you. I appreciate it. Take your time. It's okay as long as you're aware.

Thank you.

 

Hello brandiesel1,

I can confirm that a large operation caused our process of purchasing to be delayed by roughly a day. I see that your purchase has now been processed and has increased your VIP progress. Apologies for the confusion caused by this delayed processing.