networking issues

MintSiren194115 · Oct 3, 2017

I cannot talk in party chat or host my own game or join a game. i tried opening my upnp on my router and that didnt work as well. i followed all the necessary steps Microsoft has provided and still nothing. when i tried opening ports on my router for my
xbox it completely disconnected everything on the wifi. need help this is **** i cant even enjoy the gold membership that i am paying for

:)

taidara · Oct 3, 2017

Networking issuse

Hey there TvG!

Before we get started, please read:
forums.xbox.com/.../1821897.aspx and post back in full detail (the bits in bold). This information will give those who are trying to help you a much better understanding of your situation.

Thanks!

KingKronic705 · Oct 3, 2017

Networking issues

so yesturday my xbox one s was reading the wifi perfectly find an i wake up today and im dissconected from the internet and it wont read it when i go search for networks and when i try doing a wired connection it still says im not connected. But my phones
and everything else will connect without an issue

taidara · Oct 11, 2017

Could you detail out what "all the necessary steps" are, so we don't post up solutions that may only echo back.

Post up the make and model of your modem, along with the make and model of your router.

Is the firmware version of your router up-to-date?

Do you connect wired or wireless with your console? If wireless, do you only have your wireless router between it, and your console, or do you use an extender for coverage?

Do you connect multiple Xbox consoles to the very same router Internet connection?

Could you log in to the UI of your router and (in most conditions) have a look under WAN settings, and let us know if the IP listed as the WAN/Internet address is a public, or private, IP address. If you don't know the difference between public and private
addresses, then wiki away.

You may also want to verify that your console is running in Energy-saving power mode. If not, switch from Instant-On to Energy-saving.

taidara · Oct 11, 2017

Could you detail out what "all the necessary steps" are, so we don't post up solutions that may only echo back.

Post up the make and model of your modem, along with the make and model of your router.

Is the firmware version of your router up-to-date?

Do you connect wired or wireless with your console? If wireless, do you only have your wireless router between it, and your console, or do you use an extender for coverage?

Do you connect multiple Xbox consoles to the very same router Internet connection?

Could you log in to the UI of your router and (in most conditions) have a look under WAN settings, and let us know if the IP listed as the WAN/Internet address is a public, or private, IP address. If you don't know the difference between public and private
addresses, then wiki away.

You may also want to verify that your console is running in Energy-saving power mode. If not, switch from Instant-On to Energy-saving.

taidara · Nov 1, 2018

I still see these forums are a complete mess. Nothing changed there. *damn it*

dogsounds

Left one "EA" in there, apologies. I meant "Activision". It's been a long day

AuthenticBus

Hi,

Thanks for your quick response.

1. I think you are right, it probably is not a network issue. I do not receive any error message when checking my network connection; the network, internet, and xbox live are all connected just fine.

2. I received an error message, “80072ee2” that led me to this forum on xbox support,

support.xbox.com/.../software-update-errors It told me that my problem was that the update could not be downloaded from xbox live. I checked when the download was issues, and it was right around the same time that my xbox started lagging out (August 26,
2013).

3. Ah ah! Now that is interesting. I disconnected the hard drive and turned it on. Before it booted up, I was prompted to get a system update. However, I need 190 mb of free space… so, I plugged the hard drive back on. But then it does not update
and is still slow. Do I need a new hard drive? and will that erase my xboxlive account?

Thank you again for your help,

Jeremiah ()

Miss Ermine

Hey there! OK a few things.

1. That does indeed sound really frustrating, but I bet there are things we can do to help! From what you're describing, it doesn't sound like it's a network issue (since menus and such run slowly), but just in case, the first thing I'm going to link you is
the Troubleshoot Xbox Live connectivity problems.

2. Now, what's leading you to believe you need to reinstall the update? Is the console saying something about that specifically?

3. Let's see if it's something hardware related. Can you please try removing all accessories (including the hard drive if you have one) and connecting to Live again?

tec70

There are problems on XBL at the moment. All we can do is wait........

XBF Crystal P

Hey there JamesOI,

Thank you for letting us know about the issue and for marking the answer.
We'll be locking the thread. If you ever require any help with any other Xbox issues please feel free to come back to the Xbox Forums for further assistance.

Thank you and have a great day.

networking issues