networking issues xbox 1 s

Hi, I hope you're doing great out there despite the issue that you're experiencing. I am an Independent advisor and I am here to help you in regard to your concern.

Kindly perform an extended powercycle and redeem your network hardware by following the steps below:

1. Unplug the power cable from the back of the router, modem, or gateway for 5 minutes. If you have a router and a modem, unplug the power cable from both devices.

2. Press and hold the Xbox button on your console for 10 seconds or until it turns off then wait for 2 minutes before turning it on again.

3. After 5 minutes, plug the modem or gateway in first, and wait for all the lights to return to their normal state.

4. If you are using a router, plug in the router and wait for all the lights to return to their normal state.

Hi,

Thank you for posting in Xbox forum.

It seems that your Xbox Series S will detect nothing after trying to connect to another network. Let's work on this together in finding the best possibl esolution to this issue.

There are a few things you can try to resolve this issue:



1. Make sure your Xbox Series S is within range of your WiFi network and that the network is turned on and broadcasting.



2. Restart your Xbox Series S and try connecting to the network again.



3. Check that your WiFi network is not hidden. If it is, you will need to manually enter the network name and password.



4. Try resetting your network settings on your Xbox Series S. To do this, go to Settings > Network > Network settings > Advanced settings > Alternate MAC address > Clear.



I hope this helps. Looking forward for your response!

Sincerely,

Leonardo_Y

Hi Cory Crabtree



Greetings!



Thank you for posting in Microsoft Community



I do understand the urgency of you wanting to find other ways for this issue of yours in regards with your Wi-Fi not remembering your console. We are very glad to help you out to find some of the best possible options and troubleshooting's that we can provide for you.

First and foremost, I would like to ask if you have tried restarting your Xbox Series S and your router? If not, please try restarting both devices and see if the issue persists.



If the issue still persists, you can try the following steps:



1. Go to the "Settings" menu on your Xbox Series S.

2. Select "Network" and then "Network settings".

3. Select "Advanced settings".

4. Under the "Wireless" section, select "Forget wireless network".

5. Restart your Xbox Series S and then reconnect to your Wi-Fi network.



If the above steps do not work, you can try resetting your network settings to default. Here's how:



1. Go to the "Settings" menu on your Xbox Series S.

2. Select "Network" and then "Network settings".

3. Select "Advanced settings".

4. Under the "Alternate MAC address" section, select "Clear".

5. Restart your Xbox Series S and then reconnect to your Wi-Fi network.



If the issue still persists after trying the above steps, you can try updating your Xbox Series S to the latest software version. Here's how:



1. Go to the "Settings" menu on your Xbox Series S.

2. Select "System" and then "Updates".

3. Select "Console update available" and then follow the on-screen instructions to update your Xbox Series S.



In addition, you can try to refer on this support article in regards with your Xbox network connection, click here: Troubleshoot your Xbox network connection

Thank you for reaching out and sharing your issue. I hope all of this information's are helpful. We look forward on your response.

Regards,



Microsoft Community Moderator

I dont have an external hard drive would that help? Ive tried all of this to no avail

Hi Dakota! My name is Pam. I'm an Independent Advisor and I'll be glad to help you today.

Do you have an external hard drive plugged in to the console right now?

If yes, can you unplug it and Please Turn off console > (press and hold power button for 10 seconds) unplug everything from the console > wait for 2 minutes and plug everything back > Turn On the console.

Once done, please check if the issue still persist while the external hard drive is unplugged.

You can also try this: Press the Xbox button to open the guide.

Select System > Settings > System > and then Storage.

Select Clear local saved games.

Note Selecting this option will not delete any games or progress you have saved in the Xbox Live cloud. It will only clear data you have saved locally.

Select Yes to confirm

I hope this helps. Feel free to ask back any questions and keep me posted.