Networking and lag issues

*This problem has been going on for about a year now*

We moved in town to a new home. Same ISP, same hardware as our previous home.

My 360S now has a hard time connecting to Live- it usually won't connect the first, second or even third try. Sometimes reconfiguring the network settings help. I've been trying to play co-op with my brother recently, and the lag is terrible.

I tried every trick I could find to sort out the issues with my Apple Airport Extreme, but didn't seem to be having any luck. I finally broke down and purchased a Netgear R7000 router today and I'm still having lag issues.

I am at an absolute loss for what could be causing the problem. (I think I eliminated the router as a problem, since it is recurring on two separate pieces of hardware, and distance from the router should not be a problem because the base station
is directly above the console and separated by maybe 8 feet)

Is it possible the console is the culprit here?

Any ideas?

:)

 

Networking issuse

Hey there TvG!

Before we get started, please read:
forums.xbox.com/.../1821897.aspx and post back in full detail (the bits in bold). This information will give those who are trying to help you a much better understanding of your situation.

Thanks!

 

networking issues

Could you detail out what "all the necessary steps" are, so we don't post up solutions that may only echo back.

Post up the make and model of your modem, along with the make and model of your router.

Is the firmware version of your router up-to-date?

Do you connect wired or wireless with your console? If wireless, do you only have your wireless router between it, and your console, or do you use an extender for coverage?

Do you connect multiple Xbox consoles to the very same router Internet connection?

Could you log in to the UI of your router and (in most conditions) have a look under WAN settings, and let us know if the IP listed as the WAN/Internet address is a public, or private, IP address. If you don't know the difference between public and private
addresses, then wiki away.

You may also want to verify that your console is running in Energy-saving power mode. If not, switch from Instant-On to Energy-saving.

 

Greetings mongoose!

Before we start, Please read:
forums.xbox.com/.../1821897.aspx and post back in full detail (the bits in bold), so that people trying to help can have a better understanding of your situation.

Don't forget to provide any troubleshooting steps you have tried so far, so we don't post up solutions that may only echo back.

Thanks in advance!

 

Hi there- Thanks for the response- Here is the information requested:

I've also tried just about every troubleshooting tip I can find online. I've set dedicated MAC addresses, ports, even tried the DMZ trick.

What Country/State/Province do you live in? - Virginia

Modem brand & model number: No modem. Router plugs directly into the wall

Router brand & model number: Netgear R7000 "Nighthawk"

How many consoles do you have connected to this router? 1

Wired or wireless (for each console): Wireless

If Wireless, are you using a white or black external adapter, or an internal (Xbox 360S) adapter?
Internal

Things you have tried:

Is UPnP Enabled? Yes/no/Unknown Yes

Do you have a NAT error? If so, what is your NAT type? No

Any Error Codes you encounter:

Who is your ISP(Internet Service Provider)? BVU-Optinet

After you run "Test Xbox LIVE connection" press “Y” for "More Info”. In the pop-up that appears, what are the following values, if shown? (If a value below does not appear for you, just leave it blank.)

W: 0000-0021

X: 0000-F001

Y: 20A8-4840

Z: 0000-0000

ID: FFFF-FFFF

L: 0015-10F0

Q: 8007-0435

T: Wireless

D: 192.168.1.1, 0.0.0.0

S: WPA2

C: 9

 

May I ask, have you tried to connect your console with a wired solution, or if you have bypassed your router, to make a direct Connection to the network wall socket? I ask this because what you are detailing out, as troubleshootings steps (rules for forwarding
Xbox traffic), has nothing to do with latency.

Can you visit Netgear website and make sure your router is up-to-date with the latest version of firmware.

Do you connect wireless headset to your Xbox? For example, Turtle Beach.

 

-It is not possible to connect my Xbox to the wall outlet. The only active outlet is on another floor, under a bed.

- The current router is literally out-of-the-box new and up-to-date. The previous router was up-to-date as well.

I do not have a wireless headset.

Line-of-sight from the console to the router is about 45 feet. so I don't think it's a distance issue.

 

Can you access your router's web-utility interface and change the wireless channel, that your wireless router are currently using. Experiment with the following channels, and let me know if you notice any significant change.

Channel: 1

Channel: 6

Channel: 11

Also for the record: Try the following steps up front, so we can rule them out, as being the culprit.

Delete Xbox LIVE profile safely

Before you delete your profile you have to know the username and password for your Microsoft account that is associated with your profile.

1. Go to Settings, and then select System.
2. Select Storage.
3. Select All Devices.
4. Select Gamer Profiles.
5. Select the gamertag that you want to delete.
6. Select Delete.
7. Select Delete Profile Only. This deletes the profile but leaves saved games and achievements.
   

Clear Xbox system cache

1. Press the Guide button on your controller, go to Settings, and select System Settings.
   
2. Select Storage or Memory.
3. Highlight any storage device, and then press Y on your controller.
4. Select Clear System Cache.
5. Repeat this process three times in a row.

Restart your console.

Download Xbox LIVE profile.

1. Press the Xbox Guide button on your controller (large X button in the center of your controller).
   
2. Select Download Profile.
3. Enter the Microsoft account associated with your Xbox LIVE gamertag.
4. Enter your Microsoft account password.

Delete system update - Install system update

Go to System Settings and select storage.

On your controller, press the following button sequence:

Press the left bumper.

Press the right bumper.

Press the X button.

Press the left bumper.

Press the right bumper.

Press the X button.