Network quality problems

Discus and support Network quality problems in XBoX Games and Apps to solve the problem; Hello Support-team, I got a problem; Everytime I start recording on the Xbox App on WIndows 10 I get Network quality problems. It won't go away even... Discussion in 'XBoX Games and Apps' started by DarkAuri, Jun 23, 2018.

  1. DarkAuri
    DarkAuri Guest

    Network quality problems


    Hello Support-team,

    I got a problem; Everytime I start recording on the Xbox App on WIndows 10 I get Network quality problems. It won't go away even if I change the quality. The recording jerks and is darker than the game on the Xbox.

    I searched a long time for a method to fix it, but I found nothing. Please help me

    Best regards

    :)
     
    DarkAuri, Jun 23, 2018
    #1
  2. JosephBirish
    JosephBirish Guest
    Network Quality Problems

    I'm trying to determine why I am intermittently either not able to connect, or receive the "network quality problems" message while game streaming, to my Xbox One X from my desktop pc.

    • they both use a wired connection
    • they are both connected to the same switch
    • tried on/off Webroot's firewall on the PC
    • both are behind a pfSense firewall mini pc that also acts as the DNS and DHCP server for my home network, incl wireless
    • connected to the switch are the firewall mini pc, my desktop, the Xbox, and the Linksys mesh wireless network setup (in bridge mode so the wireless devices also use the mini pc for DHCP and DNS)
    • both the desktop and Xbox have had firewall rules added to have Open NAT in pfSense
    • intermittently I'll have streaming video quality issues while watching Netflix or Hulu on the Xbox. I've assumed that this is on Comcast's side as the entire network will intermittently have a massive drop in connection speed (desktop, pfSense, wireless
      devices, etc all show a huge drop in Mbps up/down)
    • network tests from Xbox all complete ok.

    Any suggestions to look into further?
     
    JosephBirish, Jun 23, 2018
    #2
  3. XBF Nestor S
    XBF Nestor S Guest
    Network Quality Problems

    Hey Joseph thanks for taking the time to bring this issue to us!

    We suggest checking out our
    Network Connection troubleshooter     since there is some very helpful steps on there. If the issue persists then the problem could be coming from the
    actual OS of the console so we would suggest a
    Soft Factory Reset     (while keeping games and apps) IF AND ONLY IF THE FOLLOWING CRITERIA IS MET:

    • There is a stable network connection.
    • The information for all profiles is known (email and passwords)
    Once the setup is complete it will ask if we want to keep settings or manual setup lets do manual setup. Give it a shot and let us know of any changes!
     
    XBF Nestor S, Jun 23, 2018
    #3
  4. Ariel Acu
    Ariel Acu Guest

    Network quality problems

    Hi DarkAuri,

    Let's try to isolate this issue so that we could identify first as to why you can't record game clips using the Xbox app on your Windows 10 computer. Kindly provide us the following information below:

    • Can you tell us if you receive any error messages when trying to record games using the Xbox app?
    • Does the issue occur in any games that you tried to record?
    • What troubleshooting steps have you tried so far?

    In the meantime, I recommend that you run the Windows app troubleshooter to scan and repair your Windows apps. You may refer to this

    link     to run the troubleshooter.

    We look forward to your reply.
     
    Ariel Acu, Jun 25, 2018
    #4
  5. XBF Chris J Win User

    Network Quality Problems

    Hello Muzz,

    I havge split your response into it's own thread so that we may tailor support directly to you. Sorry to hear about this issue you are experiencing. This is in regards to Game streaming from Xbox one to Windows correct? Have you tried out the troubleshooting
    on these links?

    Welcome to the Xbox One Streaming Quality Solution


    Improve Xbox app for Windows 10 game streaming performance

    I would start with those links for assistance. If these do not help, please reply back here. We will be more than happy to help you out.

    Thank you!
  6. XBF Nestor S Win User

    Network Quality Problems

    Hey Joseph thanks for taking the time to bring this issue to us!

    We suggest checking out our
    Network Connection troubleshooter     since there is some very helpful steps on there. If the issue persists then the problem could be coming from the
    actual OS of the console so we would suggest a
    Soft Factory Reset     (while keeping games and apps) IF AND ONLY IF THE FOLLOWING CRITERIA IS MET:

    • There is a stable network connection.
    • The information for all profiles is known (email and passwords)
    Once the setup is complete it will ask if we want to keep settings or manual setup lets do manual setup. Give it a shot and let us know of any changes!
  7. Ariel Acu Win User

    Network quality problems

    Hi DarkAuri,

    Let's try to isolate this issue so that we could identify first as to why you can't record game clips using the Xbox app on your Windows 10 computer. Kindly provide us the following information below:

    • Can you tell us if you receive any error messages when trying to record games using the Xbox app?
    • Does the issue occur in any games that you tried to record?
    • What troubleshooting steps have you tried so far?

    In the meantime, I recommend that you run the Windows app troubleshooter to scan and repair your Windows apps. You may refer to this

    link     to run the troubleshooter.

    We look forward to your reply.
  8. EL1T3 DEADMAN Win User

    Streaming network quality problems

    These streaming problems are a joke. I have spent a lot on money trying to solve this problem, thinking it was my network.
  9. Bambiol Win User

    Profiles of friends not loading

    Hi!

    It didn't work sadly, but it says that I have high packet loss and a problem with network quality
Thema:

Network quality problems

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