Network Quality Problems with high speed internet?

Menudo Menudo · Jan 29, 2016

My xbox app has been streaming fine up until about a week ago. now no matter what game, or what streaming quality I use, my game gets distorted and I lose the connection to my xbox. it is very frustrating since I have 100mps internet! could it be my version?
the support site states that the current version is 11.11.11004.00000 but my app is version 11.13.6008.00000

:)

sickladdmate · Jan 29, 2016

Game update problem

The network test was good. The multiplayer network test came back with " your download speed is too slow" at 30 Kbps it may be affecting network quality.

Moaz · Jan 29, 2016

slow internet speed

It will mostly affect your online games, Because you need a high speed network not to disconnect from any game..You can play some games using this network speed.

Bestlano · Feb 1, 2016

Hi Menudo, Are you also experiencing this behavior with Xbox App (Beta) version? You can DL the version located here: :
www.microsoft.com/.../9NBLGGH1J27H. Its running the latest version of the App: 14.13.29009.0000 . Try reproducing the issue and If the issue continues click the happy face on the
left NAV bar and click Report a problem. This will provide helpful data for the developers to investigate. If we have further questions we will contact you.

Thanks for reporting this issue,

Best

Bestlano

Hi Menudo, Are you also experiencing this behavior with Xbox App (Beta) version? You can DL the version located here: :
www.microsoft.com/.../9NBLGGH1J27H. Its running the latest version of the App: 14.13.29009.0000 . Try reproducing the issue and If the issue continues click the happy face on the
left NAV bar and click Report a problem. This will provide helpful data for the developers to investigate. If we have further questions we will contact you.

Thanks for reporting this issue,

Best

Sl4w

Just a note.

Your internet connection speeds provided by your ISP doesn't count when you're streaming to other devices on your own network. What counts is the quality of your own network.

I'm at student accommodation, I imagine that the quality should be great.

Would the Xbox app still tell me that I can stream in High quality if I couldn't?

bmbell

It's really going to depend on your network and connection speeds. There is nothing wrong with the game. Do you have high-speed internet service?

RandelRandel

Some weeks ago I did a hard reset on my Windows laptop and also on my router. I also got a new modem from my internet provider.

The network quality problem is now gone and I can stream very smooth to my laptop, even when I am on wifi..

The only time when the message appears is when I try to stream on "very high quality" Like I said, I have a gigabit card with all the right cables, how can I start streaming on very high quality without the "network quality problem" ?

OK Fowl

Check to see if your home router has support for Quality of Service (QoS) for its Internet connection. Enabling a QoS feature on your home router can help prioritize the network connection for your Xbox One to improve download speeds.

If you're still seeing a slow download speed, try the Xbox One Network Connection Error Solution, which can help identify problems
between your home network and your Internet service provider.

Network Quality Problems with high speed internet?