Network Problems after a certain time

xTheAquila · May 18, 2017

i have a problem with my xbox live connection. After turning on my xbox everything is ok. But after a certain time (eg 30 min) my connection is really bad (bad ping, bad download, etc). At the same time doing a network test at my mobile phone everything
is fine. Why that?

:)

PCSoldat · May 18, 2017

Xbox Live Problems at a certain time

Hello

I'm from germany and I have the following problem:

As you can read out of the topic I have problems at a certain time because when I play Xbox One with friends in the morning up to 5 or 6pm everithing is fine but about that time the problems starts even my Nat is open and all of the Ports you need to open
are open too but from 6pm onwards till midnight I cant chat with my friends proberly in partys or can even play with them even though they have also an open nat type and everything looks fine(uo-rate is enough, down rate is enough, everything is ok).

And yes I tried to restart my console and my router and both of them works fine and on the PC I dont have any connection problems at these times so what can I do?

Ok sometimes a restart of the console works but only for a short amount of time like 15 minutes.

Thanks for the help.

leandroalvarenga · May 18, 2017

unexpected closings applications

I'm having some problems with my xbox one, an example is the microsoft edge application that automatically closes after using a three minutes. I also I noticed a certain delay in time to get into my profile and change tab. Sorry for my english

xTheAquila · May 20, 2017

Edit: after restarting xbox, everything is fine. How can i fix this problem?

xTheAquila

Edit: after restarting xbox, everything is fine. How can i fix this problem?

XBF Nestor S

Hey there Matthew thanks for keeping in touch,

We apologize for the inconvenience this has caused but rest assured we are here to help, first things first we suggest
clearing out the consoles caches since when they get full might cause this type of errors.

How to clear Game Cache on the Xbox One:

Settings

System

Storage

Clear Local Saved Games

Yes and Restart

To clear the Network Card Cache (alternate MAC address)

Settings

Network

Network Settings

Advanced settings

Alternate MAC Address

Clear and restart

IF THE CONSOLE IS CONNECTED TO THE INTERNETno
progress or purchase data will be lost, what we accomplish by doing these steps would be to resync the profile to the cloud getting rid of any corruption as a byproduct.

Give these steps a shot and let us know if we can further assist in this or any other issues or inquiries!!

GrimParrot

I was having similar issues, same games. My router was a few years old, and had no real problems with it, and all settings were correct. Still, I decided to pick up a new one and see what happened. Problems went away.

R4VER

Seems to be a common issue with Halo Master Chief Collection, plenty of posts on 343 indusries forums stating similar issues, could be latency issues with other players other than your own connection. Modern warfare 2 has also seen ongoing issues since before
September last year, i know its frustrating to own games that feel unplayable at times, il look out for further info or possible fixes.

MatthewCarr2

Hi there ,

Thanks for the reply and update on the issue. Have you been able to reach out to the game developers to report the issue?

If the problem persists, try these steps to troubleshoot the Xbox consoles:

Power cycle Network Hardware

Factory Reset - Keep Games & Apps - Both consoles

Please note: Before doing this troubleshooting step, make sure to know your email and passwords for your Xbox profiles.

Double check network configuration to ensure it did not change

Check Both Xbox NAT types - Open

Try this out and let us know the results.

Tried all of these. Still the same problems. Nat types are open on both consoles and all network settings are same. Reaching someone for MW2 backwards compatible seems almost impossible. Hoping to get a response from 343 for Halo MCC

Network Problems after a certain time