Network issue

Left one "EA" in there, apologies. I meant "Activision". It's been a long day

Hi,

Thanks for your quick response.

1. I think you are right, it probably is not a network issue. I do not receive any error message when checking my network connection; the network, internet, and xbox live are all connected just fine.

2. I received an error message, “80072ee2” that led me to this forum on xbox support,

support.xbox.com/.../software-update-errors It told me that my problem was that the update could not be downloaded from xbox live. I checked when the download was issues, and it was right around the same time that my xbox started lagging out (August 26,
2013).

3. Ah ah! Now that is interesting. I disconnected the hard drive and turned it on. Before it booted up, I was prompted to get a system update. However, I need 190 mb of free space… so, I plugged the hard drive back on. But then it does not update
and is still slow. Do I need a new hard drive? and will that erase my xboxlive account?

Thank you again for your help,

Jeremiah ()

Hey there! OK a few things.

1. That does indeed sound really frustrating, but I bet there are things we can do to help! From what you're describing, it doesn't sound like it's a network issue (since menus and such run slowly), but just in case, the first thing I'm going to link you is
the Troubleshoot Xbox Live connectivity problems.

2. Now, what's leading you to believe you need to reinstall the update? Is the console saying something about that specifically?

3. Let's see if it's something hardware related. Can you please try removing all accessories (including the hard drive if you have one) and connecting to Live again?

There are problems on XBL at the moment. All we can do is wait........

Hey there JamesOI,



Thank you for letting us know about the issue and for marking the answer.
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Thank you and have a great day.