Network hardware problem

usually that is your router that is the issue.

go to settings and network and reset network and try again, you may want to factory reset your router too.

You can register your console's serial number and schedule a repair here: https://account.microsoft.com/devices

Follow through the repair scheduling process for a complete rundown of everything you need to do to get the Xbox shipped out to Microsoft's repair centers.

Hello!

Hope you are well. I'll be glad to assist you.

I'm sorry you're experiencing these issues.

Even though your network seems to be fine, please try resetting your router to its factory settings and restarting the console. After this try to log in again.

Hello Spike,

Thanks for reaching out to the forums. We are sorry for the issue with the error. When this error occurs, it most likely means there is faulty hardware in the console. In this case could be the WIFI in the console. Have you tried connecting with a ethernet
cable? If unable to, you will most likely need a repair which you can set up on
device support.

Thanks,

Brad

Hey there
NikeetaTogom,



I’m sorry to hear about any issues you may be having. If you haven’t already, please go ahead and make a new thread detailing your issue and any troubleshooting steps (if any) you’ve tried so far. That way we can tailor our support specifically
to you!