Network and gaming problems

Hi ,

Let's try to isolate this issue so that we could figure out why you're getting the said error message when connecting to the game server. Kindly provide us the following information:

• Can you tell if you're trying to play Minecraft game on your Windows 10 computer?
• If you're using Windows 10 to play the game, kindly check the Network status in the Xbox app?
• What troubleshooting steps have you tried so far to fix the issue?

Hello! As for the first question. Yes I have as I said Minecraft license on a computer running Windows 10, and also have a license on a phone running Android 5.x. I start the server on the computer, and here will connect to this server from phone I cannot,
gives out this error. If I do the same on the phone, ie create a server and try to connect to it, when you first try to get an error, but the second attempt still succeed. But I certainly need all the same that the server would work on the computer.

As for the second question, not quite understood on a computer with a network everything is fine, in the Xbox app I'm also authorized under his account Windows 10, which actually bought Minecraft. Tried to run both through the Windows 10 applications, and
from the Xbox, i.e. the game authorization as everything is normally present. And from the phone, the server in the friends section is perfectly visible, except that it can not be connected because of an error. If need something else to check, please clarify.

As for the last question. In other things, nothing special was not taken, rebooted the computer, and it happened to help with such problems, rebooted the same router (Internet), just reinstalled Minecraft, downloaded the latest update,
respectively, on both devices, moved to XBox and so on. In General, before that everything was fine, but even before the update Minecraft has become such nonsense. Please help me.

I appreciate your reply. When you said "update", are you referring to a Windows 10 update on your computer or a game update for Minecraft? If it's a Windows 10 update, I recommend that you download and run the Windows Update troubleshooter to scan and repair
any corrupted update files on your computer. You may refer to this
link for the steps. If it's a game update, I suggest that you run the Windows app troubleshooter on your computer. You may refer to this

link to run the troubleshooter.

We look forward to your reply. We'd be glad to further assist you.

Hello! I apologize for the long answer, there was no possibility. As for the Troubleshooting tools, I wrote earlier that the problems did not start after some update, and even before it, and after some time even after the update,
the problem still remained.

Well, as for the game according to this principle, what I wrote above, it is possible to forget. Now the problem is this, I bought a Realm server, rented for two players, thereby in fact had solved the problem, but oddly, the problems only became bigger...
What is not so, first, when you start minecraft pe server stupidly does not appear in the list of servers, and so can continue for a very long time, after running 15-20 he still appears there, and it seems almost always all connect, but it is from the computer,
but from the phone, as I described above, it's even worse, although the server should be suitable for the phone and for the computer, the server version of the same, the game, all the new, all the latest, logically, everything should be fine. but unfortunately.
Proche to solve and how to help with this problem, all the same game is paid, and even for the server to pay, and high-quality games and good mood from it is not yet observed. Please help as soon as possible

Hi Abac2500,

Let's try to isolate this issue so that we could figure out why you're getting the said error message when connecting to the game server. Kindly provide us the following information:

• Can you tell if you're trying to play Minecraft game on your Windows 10 computer?
• If you're using Windows 10 to play the game, kindly check the Network status in the Xbox app?
• What troubleshooting steps have you tried so far to fix the issue?

Thank you for providing us an update. Based on the information that you've provided, it seems that there's a server connection issue on the game that's why you're unable to connect to your server on both devices. In this case, I recommend that you contact
the game developer, Mojang Support, to assist you further with this concern. They could help you with fixing this in-game server connection issue since they have the ability and the tools needed to get this sorted. You may refer to "Related Issues"
section on this
link to reach Mojang Support.

Let us know if you need clarifications.

I appreciate your reply. When you said "update", are you referring to a Windows 10 update on your computer or a game update for Minecraft? If it's a Windows 10 update, I recommend that you download and run the Windows Update troubleshooter to scan and repair
any corrupted update files on your computer. You may refer to this
link for the steps. If it's a game update, I suggest that you run the Windows app troubleshooter on your computer. You may refer to this

link to run the troubleshooter.

We look forward to your reply. We'd be glad to further assist you.