Netflix Not Playing 4K movies

BIGGMAC66 · Jan 8, 2020

For the last few days, the Netflix app on my Xbox One X has not been able to play any movies in 4K or 4K with Atmos. I called Netflix and they said the problem was with the Xbox. Anyone else experiencing this issue or know what's going on?

:)

Jimmy BoyDial

My issue appears to have just started yesterday.

AppleTV - Movies (Ex: Spencer Confidential) marked as DolbyVision and Atmos. Will play 2160p without issue.

PS4 - Example listed as HDR 5.1. Plays in 2160p.

XBOX ONE S is a recent failure within the past couple of days when Netflix tries to play a HDR and Atmos stream.

In XBOX ONE Example above appears as a HDR Atmos. All movies listed as HDR Atmos will not even start playing. Ultra HD 4K plays without problems.

No movie in HDR Atmos will play on XBOX ONE S though they did previously.

Definitely an update in XBOX but I have had no issues until Yesterday.

HyperVenom523

Did you verify the settings and the network speed I was just watching some 4k content last night 🤔

Starhowl

Protip : Click the right thumbstick while playing content on the Netflix app, and the current output resolution, bitrate, buffer size and other stats will display in the top lefthand corner of the screen. Also, you do need to pay specifically for
the 4K / Atmos plan on Netflix which is a few bucks more than the regular plan. Hope this helps!

I'm sorry, but you seem to misunderstand. I, for example, have a Netflix Premium plan and the movie isn't starting to play to begin with. Someone reading this who knows what's going on?

annix

Protip : Click the right thumbstick while playing content on the Netflix app, and the current output resolution, bitrate, buffer size and other stats will display in the top lefthand corner of the screen. Also, you do need to pay specifically for the 4K
/ Atmos plan on Netflix which is a few bucks more than the regular plan. Hope this helps!

BakyOsijekHr

Dolby vision is not working with UHD Blue-ray either.

Netflix Not Playing 4K movies