Netflix doesn't work on xbox one

I have just cancelled my Netflix membership. It will be effective January 12.



See below for the transcript of my chat session with "Sasha" which ended rather oddly ( see if you can catch her mistake ).



Meanwhile, I was also discussing my issue via phone. I informed them that I must have this issue resolved tonight or I will cancel with Netflix ( this issue has history, this was my 4th attempt to ask for help ). The final outcome was that I will get a
call back from the next level team, but it might take a week. We parted company very politely and I promptly started trying to get my chat session to cancel my membership…



Message I received after cancellation:

Your membership will be canceled

Your streaming plan will be canceled at the end of your current billing period on Jan 12, 2014. Feel free to watch movies and TV episodes until this date. You will get an email confirmation of your cancellation.



The Chat session ( After long pause at end, I killed it as I believe that is what she wanted !!! )



Netflix Customer Service

You are now chatting with:

Sasha

2 hours agoNetflix Sasha

Thanks for contacting

Netflix! My name is Sasha. Who am I chatting with?

2 hours agoYou

Kevin, I have XBOX ONE,

cannot get netflix to work. I've called support twict but got ZERO support,

they told me it must be my ISP.

2 hours agoNetflix Sasha

Ah man. Not good at all.

What happens when you try to watch?

2 hours agoYou

It stars downloading, gets

to about 30 or so percent then screen goes black and back to the previous

screen.

2 hours agoNetflix Sasha

It sounds as if you are

having a looping issue. I will definitely do my best to get to the bottom of

this. Seeing that you contacted us already maybe there was something we missed.

i am here to help nonetheless

2 hours agoYou

I'm not happy

2 hours agoNetflix Sasha

Relax. These things

happen from time to time. You know how technology is nowadays, we just have to

work past this. I hope you know that i am on your side 00%

60 minutes agoYou

I've gotten no support so

far.

59 minutes agoNetflix Sasha

Sorry I meant to say 100%

59 minutes agoNetflix Sasha

the previous people didnt

attempt to help at all?

59 minutes agoYou

really? Any idea how to get

netflix to play a movie on the xbox one?

59 minutes agoYou

No they did not. Told me it

must be my ISP

59 minutes agoNetflix Sasha

I am trying my very best to

get some answers for you.

56 minutes agoNetflix Sasha

Hey did you uninstall then

reinstall the netflix app on your xbox one?

56 minutes agoYou

Found this… Obvilusly I'm

not the only one:

56 minutes agoYou

Markus NOV 28, 2013 01:29PM

EST Hi Mark, I stumbled across a thread on Reddit a few minutes ago. There is

currently a problem with Xbox One and Netflix. Microsoft posted this on their

Status Site: We know that you’re receiving an error code when you attempt to

watch your favorite movies and television shows on the Netflix app, and we’ve

got you covered! We’re grateful for your patience while we work with our

external partner. Feel free to check back in 30 minutes for an update on our

progress.

55 minutes agoNetflix Sasha

Where did you find that?

54 minutes agoYou

google

54 minutes agoNetflix Sasha

I am not sure who that is

from though, its also dated Nov of last year.

54 minutes agoYou

I'm just truing to solve the

problem

54 minutes agoNetflix Sasha

I am calling my tech team.

Please stay with me

53 minutes agoYou

It works find on my xbox 360

connected to the same network via wired network connection. It alwo works just

fine on my laptop.

53 minutes agoNetflix Sasha

Ok, have you uninstalled and

then reinstalled the app on the Xbox one?

52 minutes agoYou

No

49 minutes agoNetflix Sasha

Ok, lets go through the

steps together

48 minutes agoNetflix Sasha

Are you inside the Netflix

app on the xbox one now?

48 minutes agoYou

just a minute…

48 minutes agoYou

ok

47 minutes agoNetflix Sasha

Press the menu button on the

controller

47 minutes agoYou

ok

47 minutes agoNetflix Sasha

Select settings and then log

out.

46 minutes agoNetflix Sasha

After that I want you to

sign back in

44 minutes agoYou

ok

43 minutes agoYou

just tried to play one of

the titles, it got to 37% then blank screen and back to the home screen

42 minutes agoNetflix Sasha

Ok, when you say 'blank

screen' is it red or black?

42 minutes agoYou

black

40 minutes agoNetflix Sasha

Ok, can you go to settings

on the xbox please

40 minutes agoYou

ok

39 minutes agoNetflix Sasha

Next, go to system and check

for updates, let me know what you find

38 minutes agoYou

There is no "check for

updates" under settings -> system

38 minutes agoYou

I'm about done with netflix

38 minutes agoYou

It works just fine on my

xbox 360 on the same network

37 minutes agoNetflix Sasha

Yes I understand that so

sometimes the device need s firmware update if its acting up, since every other

device works perfectly.

36 minutes agoNetflix Sasha

The update basically helps

get the netflix settings back t normal.

36 minutes agoYou

What update?

35 minutes agoNetflix Sasha

Oh, I am referring to the

firmware update. Occasionally our devices need to be updated, whether it be a

blu ray, or gaming console or smart TV. The Xbox one used to work fine right?

35 minutes agoYou

no it has never worked

34 minutes agoYou

This is a new XBOX ONE

replacing the 360. Netflix is the ONLY app that doesn't work

32 minutes agoNetflix Sasha

Kevin, I hope you can stay

with me while I call the IT guys. Please…

30 minutes agoNetflix Sasha

Hi are you still with me?

29 minutes agoYou

y

29 minutes agoNetflix Sasha

I was just checking, I am

dialling in to them now

27 minutes agoYou

I deleted the app and

reinstalled, login, fire up a title from the home screen and got the same

problem

21 minutes agoNetflix Sasha

Hey Kevin, they wanted me to

confirm id you have any capture cords that record gameplay..

21 minutes agoNetflix Sasha

if*

16 minutes agoNetflix Sasha

Hey, I hope I haven't lost

you.

16 minutes agoYou

don't know what a capture

cord is

15 minutes agoNetflix Sasha

Ok no worries, do you have

any extra items hooked up to your Xbox?

9 minutes agoYou

None

8 minutes agoNetflix Sasha

Gotcha, thank you.

6 minutes agoNetflix Sasha

Thank you so much for

staying with me Hortencia. I have the steps right here to get you connected.

Click Here to have a look. When the page opens, please click the option for

Smart TV. It is extremely important that you follow the steps in the specified

order. One of these steps will disconnect our chat but you can read through

first and please please do not hesitate to ask me any questions. I am right

here with you.

4 minutes agoYou

My internet is 25/12, which

is enough to strem a bunch of data, let alone a 1080p or 720p stream from

netflix.

4 minutes agoYou

I will be canceling my

netflix account right away. In fact, if you can do that here, I can authorize.

3 minutes agoNetflix Sasha

Sure thing, just log out of

your account so I can do it from my end ok

3 minutes agoYou

That would mean

disconnecting from you eh?

2 minutes agoYou

BTW I'm interested is maybe

getting a refund of some cash for dead service?

2 minutes agoNetflix Sasha

Yes, I can do this for you

2 minutes agoYou

Let's do it

2 minutes agoNetflix Sasha

Sure thing



[ long pause, too long. ]

…

:)

 

How to Sign Out of Netflix on Xbox One?

Does anyone know how to sign out of a Netflix account on Xbox One?

I've tried the 360 method and it doesn't work on One.

Thanks

 

4k video on you tube

when will you tube work correctly on xbox one s? i mean,it doesn't support 4k videos yet,and this is not acceptable...i m from France,so we only got netflix and YouTube for 4k, and both work perfectly on my nvidia shield, but only netflix plays 4k videos
on my one s....

 

Well at least you got the refund for unused service.

 

@OP: Sorry to hear you're having issues with Netflix. I notice that your account is reading as a Free account, with no Gold membership at all. Could that be related to the issue, perhaps? I don't know. Seems like Netflix shouldn't even let you get as
far as you were without a Gold membership, unless you were using someone else's Gold via Xbox One's Home Gold feature.

@Patrick Stewart: I am the living embodiment of awe and respect for your Gamertag. Truly, you have been blessed. But if Sir Patrick Stewart ever comes asking for his Gamertag, I implore you to bequeath unto him his rightful name, unless your real name actually
is Patrick Stewart, in which case I redouble my assertion that you are blessed. But if it is not your actual name, then serve well as the steward of thy tag.

 

No, this gamertag, , isn't in use at all other than here. My real gamertag, the one I run all my games and apps with is Gold member of XBOX live.

Netflix support is useless. XBOX support is mostly useless. That is, when you have a problem that is not in their reference material and/or hasn't been seen before.

 

Weq, I've had some pretty awesome people help me out there. We've had to fly outside of their reference material on a number of occasions, mostly because I only tend to turn to them when the issue is crazy weird. And yeah, not everyone is going to be experienced
enough to think outside the box and experiment on a solution, but when you find such an agent, not just with Xbox, but with any service, make note of it, and have their higher ups make note of it, and hopefully encourage more of that in the future.

 

Well Klokkwork, you are much more lucky than I in that regard. I've been in the tech industry for over 20 years. I hang my hat in shops with very high end machines and software running large data systems. During that 20+ years, I've witnessed the decline
in support offerings at the big company level ( Informix, Oracle, HP, IBM, SUN, etc ). Before India came on scene and the big American companies started shifting away from qualified, english speaking, American employees toward cheap, sweat shop rooms full
of foreign workers who don't have a clue and can't speak english, getting useful support was as easy as picking up the phone. Nowadays however, we are forced to accept third, fourth rate "support" from these foreigners who are far less qualified and who often
refuse to let you move on down the support chain to a more qualified person. I can't tell you how many times I've been stuck with the first level because the guy/girl on the other side of the planet didn't want to look like they didn't know what they were
doing in the eyes of their own management. So they sit there trying in vain to help and continue to refuse me access to the next level.

Netflix doesn't seem to have gone the route to India just yet with their support personnel but the quality I have experienced isn't anything to get excited about.

Bottom line: They could not get Netflix app working on the Xbox One. They couldn't even offer up anything useful at all. They told me it was my ISP, that my network connection must be too slow, that I just need to logout/login, remove/reinstall, reboot,
anything to just get me off the phone so they could close out the ticket and move on the next person who ~should~ have a ~normal~ problem so they could take the steps off their screen ( read the steps ), deliver them to the customer and consider themselves
as having solved yet another customer issue.

Useless to those of us who have real problems.