Netflix dims after time

g00mba STOMP · Jul 8, 2016

Netflix dims every ten minutes or so and I have to move the controller every time so it brightens again

:)

SnazzyFob21024 · Jul 8, 2016

screen dimming

After update, screen dims when watching Netflix

OmarSaid-08CD8D0D-7A00-41C1-9B63-889EE3D04365 · Jul 8, 2016

Screen dimming while in Accessories App

My screen dims almost immediately after opening the Xbox Accessories app and remains dimmed even while navigating through the app. The same happens when I start Netflix; the screen dims after only a few seconds. Please fix this Microsoft, or allow users
to disable the dimmer.

Mister Maka · Jul 11, 2016

Heya g00mba STOMP!

Sorry to hear about the Netflix trouble! To check, do you have a Kinect sensor plugged in? Also, what is your setting set to on your Xbox One?

Stephen Walters · Jul 30, 2016

This isn't just Netflix. It's happened to me with HBO NOW. It's the same "dimmer" that is used when you pause a game too long. Seems that the xbox is aware that you're watching videos some times. Netflix is working fine for me, but periodically HBO
NOW has the issue.

Misses Quinzel · Nov 2, 2018

Hey, TeldonTail! Sorry to see any issues. In order to best assist you, please post a up a new detailed thread, if you haven't already. We have released a console update over the weekend that should have resolved these dimming issues. If you are still having
issues after that, please post up that new thread so that our community can work on helping you out. Thanks for understanding!

Stephen Walters

This isn't just Netflix. It's happened to me with HBO NOW. It's the same "dimmer" that is used when you pause a game too long. Seems that the xbox is aware that you're watching videos some times. Netflix is working fine for me, but periodically HBO
NOW has the issue.

Mister Maka

Heya g00mba STOMP!

Sorry to hear about the Netflix trouble! To check, do you have a Kinect sensor plugged in? Also, what is your setting set to on your Xbox One?

Misses Quinzel

Hey, TeldonTail! Sorry to see any issues. In order to best assist you, please post a up a new detailed thread, if you haven't already. We have released a console update over the weekend that should have resolved these dimming issues. If you are still having
issues after that, please post up that new thread so that our community can work on helping you out. Thanks for understanding!

ForensicSmile

I also just this evening started having this issue. Things were fine with Netflix at 4pm, played a game for a couple hours, had dinner, came back to watch something then Netflix stared going dim after about 15-20 minutes. Also, noticed when the dimming began
happening that the wireless control no longer turns itself off automatically after a period of no use. Don't know if that's related or a separate issue.

Miss Bijoux

Hey there Potato!

I'm sorry to hear about the issues with Netflix. Have you done any troubleshooting with your Xbox One yet? You didn't mention any steps so I apologize if I repeat anything you've already tried. The first thing you'll want to try is

power cycling your console. That can often clear up a lot of quirks that pop up. If that doesn't work, go ahead and

reinstall the Netflix app. If you're still having the dimming issue after that, go ahead and delete the Netflix app and then

factory reset your console while keeping the rest of your games and apps.

Hopefully something there works but if not, post back with the make/model of your TV so we can dig a bit there as well.

Good luck!

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Netflix dims after time