Netflix Black Screen on Startup - Amazon Prime on HDR content

Discus and support Netflix Black Screen on Startup - Amazon Prime on HDR content in XBoX Games and Apps to solve the problem; Hi all, I am getting a black screen when Netflix starts and when Amazon Prime plays some HDR content. Audio for Netflix works for a bit (at least the... Discussion in 'XBoX Games and Apps' started by Possagno, Jul 26, 2020.

  1. Possagno
    Possagno Guest

    Netflix Black Screen on Startup - Amazon Prime on HDR content


    Hi all,

    I am getting a black screen when Netflix starts and when Amazon Prime plays some HDR content.

    Audio for Netflix works for a bit (at least the splash sound and then I can't say); audio for Prime works for few seconds.

    Youtube works, but actually never send out rec2020 HDR.

    The Bluray APP works fine and send out the proper video stream at 10bit, HDR, rec2020.

    My setup: Xbox One X --> AV Receiver Onkyo HT-S5805 (video pass-through) --> Projector Epson EH-TW9400W (6050UB for USA).

    Since yesterday I was using the wireless receiver for the projector, but the Xbox could not detect the 4k 60Hz 10 bit configuration from the video menu. Netflix and Prime were working fine, but the Ultra HD HDR content was not detected and showed as normal
    SDR 4k in rec 709.

    Old setup: Xbox --> AV Receiver --> cable to projector wireless receiver --> Projector

    So I connected the AV receiver to the projector with a HDMI cable directly and now the Xbox detects the 4k 60Hz 10 bit configuration and I have all the green tick on the video menu. But Netfilx won't start: black screen. Prime goes in black screen for HDR
    content. The receiver jumps from "Resolution Error" to "No signal" ad it looks like the Xbox is trying to switch video conf but is somehow stuck.

    Keep in mind that the Bluray APP works fine and send out the proper video stream at 10bit, HDR, rec2020.

    And the problem is not the cable because is the same cable I was using to do AV receiver - Wireless Projector receiver.

    Plus, I have the same identical setup for the nVidia Shield which is working perfectly fine Netflix Black Screen on Startup - Amazon Prime on HDR content :)

    Not just that, but the Shield improved with the new setup: now it detects the 10 bit and send out also the rec 2020. When I play Netflix from the Shield I have proper 10 bit, rec 2020 HDR data (I didn't have before).

    I checked online some troubleshooting but nothing helped: hard shutdown, electric unplug, uninstall-reinstall.

    Any idea?

    Thanks Netflix Black Screen on Startup - Amazon Prime on HDR content :)

    :)
     
    Possagno, Jul 26, 2020
    #1
  2. Gold Roger Win User

    Amazon update

    Sounds like your xbox was turning on HDR as soon as the app opened (like it used to do with Netflix). That is not supposed to be the case. Not all content on amazon is shot in HDR thus HDR mode should not be on if you watching non-HDR content. only some
    amazon originals and a select few movies are in HDR
  3. Old Lofty-F6C15296-5 Win User

    Wow this is what Xbox One S needed to be from launch!!!!

    I've bought a few HDR/4K discs.

    I mostly watch HDR/4K content through Amazon and Netflix though
  4. Nemesis971 Win User

    Xbox One S HDR Bug

    Just to add I think it happens 99% of the time when using Netflix. In fact as soon as you launch Netflix it will automatically switch to HDR mode even when you aren't viewing the handful of HDR content that Netflix provides. I've yet to test 4k Blu ray,
    but i'll have to try and find HDR content on Amazon Instant Video as that doesn't automatically switch viewing modes.
  5. 1drivesucks Win User

    Xbox one S, Netflix dims screen when HDR is enabled

    I'm having the exact same issue. I have LG E6.

    As soon as Netflix is loaded so does the HDR. HDR remains on for all content.

    What's weird is when I try an watch HDR content on Amazon it doesn't come on. It sends the HDR signal to the tv then it shuts the signal down straight away.
  6. ReznoR1984 Win User

    Xbox Oe X Scorpio HDR Washed Out

    Games are fine. It is HDR Video content from Netlfix, Amazon, and Bluray Player that is having the issue.
    That's what I thought... and then I saw that blacks were a little bit more grey on the title screen of AC Origins.

    Also, the colors looked quite the same in game with our without HDR ...

    :(
Thema:

Netflix Black Screen on Startup - Amazon Prime on HDR content

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