Netflix App on Xbox One X Forces HDR when it shouldn't. Dark/Gray/Washed-out Colors.

PressBtoCouch · Mar 10, 2018

Have been having a major issue with my X (and specifically Netflix) like many others and it's STILL not fixed. Let me first give an equipment overview:

1) Xbox One X - Killer console and everything else works/looks/runs great so far

2) Sony X850E - love this TV looks great, HDR/4k looks stunning

No issues with other apps/games on the X - Sea of Thieves looks gorgeous, The Witcher 3 melts my eyes - everything else works great. However, I boot up Netflix and immediately the output switches to HDR where it definitely should not - the entire app is
dark, gray and washed-out. Looks like "Insects" when you disable HDR.

If I disable HDR in the xbox settings (or on my TV) and restart Netflix the issue is fixed. For now I'm using Netflix on my smart tv and it's fine however this is pretty ridiculous as it seems the issue is longstanding. PLEASE FIX THIS. Please!

:)

PressBtoCouch · Mar 10, 2018

TV recognizing entire Netflix app as HDR

I have the same issue with my sony X850e - it's really ****, Netflix doesn't care - I've talked to their support many times. Everything works great on my One X and my TV except for Netflix. Boots up and the entire App is HDR - dark, gray, and washed-out
colors. If I disable HDR on my tv or xbox and reset the app it looks/works fine.

freeskier93 · Mar 10, 2018

Xbox One S HDR Bug

Add me to the list. I have a Vizio M55-D0, firing up Netflix causes washed out colors and is system wide until Netflix is exited out of. Even when playing an HDR title (Marco Polo) HDR isn't turning on and the colors are still washed out. Using SmartCast
HDR works just fine with Netflix.

matthewiag · Sep 11, 2018

It seems to be a common problem. I see this on Xbox and PS4, HDR always enables itself all the time.

gds1972 · Nov 1, 2018

Hi

I don't think there are any issues I believe this is the way Netflix intend the app to perform in regards to HDR.

PressBtoCouch

I have the same issue with my sony X850e - it's really ****, Netflix doesn't care - I've talked to their support many times. Everything works great on my One X and my TV except for Netflix. Boots up and the entire App is HDR - dark, gray, and washed-out
colors. If I disable HDR on my tv or xbox and reset the app it looks/works fine.

gds1972

Hi

I don't think there are any issues I believe this is the way Netflix intend the app to perform in regards to HDR.

matthewiag

It seems to be a common problem. I see this on Xbox and PS4, HDR always enables itself all the time.

freeskier93

Add me to the list. I have a Vizio M55-D0, firing up Netflix causes washed out colors and is system wide until Netflix is exited out of. Even when playing an HDR title (Marco Polo) HDR isn't turning on and the colors are still washed out. Using SmartCast
HDR works just fine with Netflix.

turtlepuncher

I have this problem on my Samsung 65" KS9000. I will get a message from the TV that HDR content is playing and then the video goes dull/washed out. The TV video settings themselves haven't changed. If I view the TV menu or open an app on the TV, color
is normal. When I minimize GOW4 or Netflix, the Xbox dashboard is dull and washed out. If I open a non HDR Xbox app like Youtube, colors will go back to normal. Go back into Gears of War 4, Netflix or the Bluray player, video goes bad. Even adjusting in
game brightness/HDR and the TV settings will not help because the color is so bad.

Netflix App on Xbox One X Forces HDR when it shouldn't. Dark/Gray/Washed-out Colors.