Netflix app lags/stalls/freezes my Xbox One

RockieRainbow · Nov 1, 2018

In my case it was the "splitter" problem. My daughter got some sort of gadget for her birthday to record "let's play" videos; we had one HDMI cable going from the TV to the gadget, then the other HDMI cable going from the gadget to the Xbox. Around that
time, Netflix stopped working. I never put 2 and 2 together until I saw this thread. As soon as I plugged the HDMI cable right from the TV back into the Xbox and removed the gadget from the equation, Netflix worked just fine again. So if you've got anything
plugged in between your Xbox and your TV, try bypassing that. If that's not your problem, then I'm afraid I can't help. I'm not tech savvy at all.

chancy319

It's 2016 and this issue still exists. It's absolutely pathetic. I can watch Netflix on my DS but not my Xbox One. What a
[Mod Removed] joke. Fix it for [Mod Removed] sake.

RiderPrider21

I've been having this issue for months. The previous suggested answer did nothing. After calls to Netflix and Microsoft, nothing has happened, and this was months ago as mentioned.

Has anybody had any luck?

hoefobulous

Same issue here. Been having this issue for over a month now. Support calls to Netflix get me nowhere, followed all their steps, called my ISP to reset everything, no luck at all...they just blame Microsoft. Netflix works on all other devices just fine

Soultakerr-9F8A8E2A-

K just figured it out. If your using any type of hdmi splitter box that's the problem. Just disconnected it runs like new everything is good now

MidDipper

I've never had an xbox before this and frankly I don't think I'll get one again... I've been going in circles between tech support chats/calls trying to figure this out, not ONE person mentioned that it was an ongoing issue other people had been having!
Xbox support chat said it was an app issue, Netflix support said my box was having issues connecting to their servers and was timing out so it was an ISP issue (and also wasn't clearing cached memory correctly for the app which is concerning), ISP said everything
is hunky dory on our end so go call Xbox. I'm ready to throw the thing in a dumpster. Wired, wireless, even on a new *** gateway. A powercycle like DeusAeon suggested didn't fix it either. I've done power cycles like that at least five times at this point.
How much do PS4s go for these days...?

Netflix app lags/stalls/freezes my Xbox One