Netflix App Crashing Xbox One Video Output

JDWildcat2003 · Apr 11, 2019

Scenario:

1. Select Neflix

2. Black screen with red Netflix letters appear.

3. ALL video ceases from the Xbox One X console and I'm forced to restart the console.

Solutions tried:

1. Soft restart.

2. Console restart

3. Power Cycle (including 30 second wait to clear cache)

4. Uninstall/Reinstall Netflix App

All other apps and games work fine. Amazon Prime, Youtube, Games etc.

Multiple Xboxs in home - Netflix works on the others.

Xbox is connected to a Pioneer receiver via HDMI cable for output to TV. Receiver indicates video signal is lost from the source.

:)

DerVaddi

hi,

please try a factory reset with the option to keep your data. but you need your login information:

https://support.xbox.com/xbox-one/console/reset-console-to-factory-defaults

XBF Chris J

Hello JD,

Thank you for posting here on the Xbox forums. Have you tested out the Xbox while its plugged directly into the TV instead of through the Pioneer receiver? You can also try setting up a different Xbox through the receiver to see if you can recreate the issue
on a different device.

Test this out and let us know the results.

ShinyMcBrah

First off, I love my Xbox One. I'm a Day One owner. But I'm having similar sound issues using the optical out.

My Netflix app won't output surround sound correctly. All my games output surround flawlessly and have since day one. Also, last weekend I installed the Amazon Instant Video app and the surround sound works flawlessly with 5.1 programs in that app. So it
appears to be a problem with the Netflix app itself.

My sound is outputting through the optical out to my Marantz AVR. My usual audio setting on the Xbox One is set to Optical >> Bitstream out >> DTS Digital Surround. Using this setting, I get only the left/right channels in Netflix—no center channel or surround
at all. If I change the setting to Optical >> Stereo Uncompressed, I get only the center channel and no left/right channels in Netflix—and still no surround at all.

I've seen a few other people with this problem, but no solutions. Any ideas? (I've tried hard-resetting my Xbox, etc.) Like I said, my games and the Amazon Instant Video app all output 5.1 sound perfectly. But not Netflix.

Thanks in advance for any assistance!

Watch7ower

As far as I can remember, Netflix on Xbox 360 had the option to change sound output (stereo or surround) once you had begun playing a video that supported both? Pick a recent movie to test this with; play it and then bring up the controls for subtitles,
etc and check if there is the option to switch sound output.

It may or may not be the same for the other apps you're having this problem with.

RandyAU93

Xbox One S outputs game content at 1080p and with an HDR color palette, if the game supports it. So no, you are not seeing it in 4K. If you want to see the compatible game in 4K resolution, you would need to use Xbox One X.

However, Xbox One S will output video content in 4K, such as UltraHD 4K Blu-ray discs and 4K content from streaming services like Netflix.

Netflix App Crashing Xbox One Video Output