Netflix app crashing when playing Dolby Atmos content

I have the problem that Netflix Dolby Atmos is not working with the x box S, if I try to play a series with Dolby Atmos, then Netflix give the text:

This title can not play try later?

Configuration is ok at the x box s and all other content without Dolby Atmos will play correct.

If someone have a solution?

Dolby Atmos will get static during movies on Netflix, some Dolby Atmos movies on Netflix will not play most of the time. Atmos stays on, but when errors occur resetting the Dolby Access app doesn't help at all. I have also noticed the static sound with
all bitstream audio, while playing a movies, music or games, and sometimes even in the Xbox One S menus.

Hi Napalm

Because my tv set Samsung is not so new and doesn't decode Dolby Atmos that is the reason for which I bought the XBOX ONE X to install the Netflix app in Xbox and to take out the Dolby Atmos from Xbox in Onkyo amplituner.

Now, when I open the Netflix app on Xbox I can see which movie has or not the sound in Dolby Atmos. This feature can't see directly on Netflix app on Samsung because tv set Samsung is an old version and doesn't have eARC.

Now, like I said ALL the GAMES and ALL the movie (Netflix) played on XBOX are in Dolby Atmos , no matter that they are or not in that sound format. THIS IS THE "PROBLEM".

Thanks

Romeo

I can confirm this bug with the Dolby Atmos app.

My setup: Denon X4200W receiver with Xbox One S.

Atmos works fine in the Dolby Atmos app, Blu-Ray and Netflix (the movie Okja is the only Atmos movie on Netflix). All other Netflix videos and Xbox apps default back to 2.0 down mix as posted above.

Hi

I have the same problem like you. I have an Xbox One X connected through HDMI cable to an Onkyo amplituner 7.1 which is capable to decode Dolby Atmos & DTS X.

I have installed Dolby app on my Xbox to get Dolby atmos sound and the result was that I have on all the games no matter if these are with sound in Dolby Atmos or not only in Dolby Atmos.

Is very strange to get that. I have supposed that when I buy a game with sound in Dolby Digital 5.1 to have Dolby Digital 5.1 and when I buy games in Dolby Atmos to get Dolby Atmos in my amplituner Onkyo.

The same problem I have with all the movies from Netflix. I installed the Netflix app on my Xbox One X and now all the movies I see have sound in Dolby Atmos, even if in the name of the movie on Netflix it is said the sound is recorded only in Dolby Digital
5.1.

What to do in that situation ?......I have tried every settings on my Xbox without any result.......When I put settings on output sound in Xbox everything I played is all in Atmos.

Like you said: "We don't need everything to be upscaled to Atmos, we just want Atmos to work on stuff that is Atmos as it should!"

Thanks in advance for everybody give me every piece of advice

Romeo.