Netflix and amazon not connecting even after hard reset

Today trying to use Amazon instant video I received error code AU0101. I kept getting this error so I uninstalled and reinstalled the app but same result. I then checked my internet connection and everything was fine. I tried launching Netflix to see if
the problem was app related or xbox. Netflix refused to launch stating unable to connect. I checked my internet connection again and reset modem/router. Still same errors. After multiple resets and reinstalls I finally reset the console completely. After the
reinstall I am still having the exact same issues. Not sure where to go from here but its extremely frustrating since we use the xbox as our main source of media streaming. Suggestions?

:)

 

0x87dd001a caused by Amazon Prime

We've had an issue where the Xbox One loses connection when Amazon Prime is streaming anything. Did a hard reset on the console, rebooted my router and modem, updated router firmware, isolated my console on my network, and even requested a new IP from my
provider, just in case.

Netflix, Crackle, Pandora, SyFy, CW and Plex all work just fine. Only Amazon Prime caused this error after a minute or two of viewing.

 

amazon app audio out of sync

since updating the amazon app the sound has been out of sync, I never had this problem pre update and Netflix etc work ok its just amazon. Anyone else having this problem or even managed to sort it. Xbox software is up to date and done a hard reset but still
the same.

 

Hey Ht Indig,

Can you expand a bit? Are you having trouble streaming from the Xbox to the Xbox app? Is this a problem with the Xbox itself not being able to launch the apps? Try hard resetting the console (hold the power button down until the Xbox turns off). Let us know
back here of the forums.