Нельзя установить игру в Xbox [Translation - You can't install a game on ...

Hello Ivan!

It appears that there is an attempt to download Minecraft onto your Xbox One console.

Our suggestion is to confirm that the version redeemed onto the account is Minecraft, and not the version Minecraft for Windows 10 as these licenses are different and may be the source of the problem.

Confirm this with our team mentioned above at our Customer Support section, and with the information learned feel free to get back to us here and we'll
be glad to assist.

Best wishes!

Thank.

Yes, I turned in support of the Xbox, I was told that my game code is activated, but not on my device. I again file a complaint to the store where I bought this code. I just understand that this question is not simple - I can’t prove that this code was not
activated by me, for example, on another account. I understand that this problem does not apply to you, I will just have a lesson - never buy codes in third-party stores.

Hey Ivan,

The best way to check to make sure the code was redeemed to your account is to go to the accounts

Order History and make sure you see the game listed there.

Also you may go to
https://account.xbox.com/mygames, sign into the account and see if the game is listed there.

Do you not see the game under "Ready to Install" found in My Games and Apps?

Hello.

That's right, in the indicated sections my game is missing. That is why I ask the question: my game code has been used, but the game cannot be installed.

1. I have one account, no error.

2. The prefix rebooted, as you advised.

Perhaps my answer was unnoticed, I will write again:

Hello.

That's right, in the indicated sections my game is missing. That is why I ask the question: my game code has been used, but the game cannot be installed.

1. I have one account, no error.

2. The prefix rebooted, as you advised.

Hey Ivan,

The best way to check to make sure the code was redeemed to your account is to go to the accounts

Order History and make sure you see the game listed there.

Also you may go to
https://account.xbox.com/mygames, sign into the account and see if the game is listed there.

Do you not see the game under "Ready to Install" found in My Games and Apps?

Hello.

That's right, in the indicated sections my game is missing. That is why I ask the question: my game code has been used, but the game cannot be installed.

1. I have one account, no error.

2. The prefix rebooted, as you advised.

Hey Ivan,

The best way to check to make sure the code was redeemed to your account is to go to the accounts

Order History and make sure you see the game listed there.

Also you may go to
https://account.xbox.com/mygames, sign into the account and see if the game is listed there.

Do you not see the game under "Ready to Install" found in My Games and Apps?

Hello Ivan!

It appears that there is an attempt to download Minecraft onto your Xbox One console.

Our suggestion is to confirm that the version redeemed onto the account is Minecraft, and not the version Minecraft for Windows 10 as these licenses are different and may be the source of the problem.

Confirm this with our team mentioned above at our Customer Support section, and with the information learned feel free to get back to us here and we'll
be glad to assist.

Best wishes!