Negative point balance

Hey there Tweettweet1021,

Sorry to hear about the issues you're having with Microsoft Jigsaw and the points specifically. Please try the troubleshooting steps on this page HERE and
let us know if it helps. Sometimes something as simple as reinstalling the game will fix an issue like this.

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Xbox Forums Staff

Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox
Insider Program Forums for help with Xbox Insider Program troubleshooting. Achievement issues? Check our sticky

HERE for the best info.

HI,

Have you seen this sticky? It may help:

https://forums.xbox.com/en-US/thread/95020137-0646-48be-82bc-e79c90f3d9f9

Here are the five phases they are handling it if you did not see my link. I do not doubt whoever is on twitter is wrong. MS would not let people just have the points.

1- If the points weren’t spent then they are just going to remove them from the accounts that got them.

2- If the points were spent leaving a zero or negative balance of points and there is a credit card on file, then they are going to bill for the points used.

3- If there is no credit card on file, they plan on sending out an E-mail “demanding” payment.

4- If there is no credit card on file and the “demand” for payment goes unanswered then they “may” subtract months of gold membership that equal the amount of points used.

5- If there is still a negative balance then they plan on banning the console and the account until it is no longer negative. This one she said at least three times.

Hey, Looks like you have a negative balance on your xbox account..This happens only when you buy something on xbox and its recurring. So they continue to try and take the money until you get to this point now.

You can Contact Xbox support Online here
support.xbox.com/.../contact-us

Also by phone 1-800-4MY-XBOX

You wont be able to use your code until you pay the negative Balance.

Sometimes they might take off the negative balance.

[quote user="Escapade"]

"I just talked to MS when I noticed that my account had jumped a little over 5000MS. The rep told me that the promo points have been escalated and the matter will be resolved within 72 hours. I ask what they were doing if I had already spent them.
The reps answer was that MS is planning on handling the matter is five phases.

1- If the points weren’t spent then they are just going to remove them from the accounts that got them.
Plausible.

2- If the points were spent leaving a zero or negative balance of points and there is a credit card on file, then they are going to bill for the points used.
No.

3- If there is no credit card on file, they plan on sending out an E-mail “demanding” payment.
No.

4- If there is no credit card on file and the “demand” for payment goes unanswered then they “may” subtract months of gold membership that equal the amount of points used.
No.

5- If there is still a negative balance then they plan on banning the console and the account until it is no longer negative. This one she said at least three times."
If the account is banned how can it revert from a negative balance? Did she click her heels three times when she said this?
[/quote]