Negative Gold Balance since 10/01/2017

I had a very high gold balance on 09/30/2017, overnight my gold balance went to -244,000 ish. I have not been able to buy any new puzzles with my gold because of the negative gold balance. I think it is some kind of coding error because it happened overnight.
Please restore my gold. I played this game every single day. It was a great relief to take a break with a puzzle while caregiving for my mother on Hospice. Please please please restore my gold and possibly my sanity. One would think an online jigsaw puzzle
is a minor lame thing but for me it is just terrible. If you can't fix it, can you send someone to my house to watch my Mom for a couple of days? She cant be left alone.

Thanks in advance.

:)

 

Negative Gold Bar Balance in Microsoft Classic Jigsaw Puzzles

I have Negative Gold Bar Balance since 01 Oct 2017, I've Tried Xbox Forms, Support etc to no avail, I've Tried Microsoft Support as well, after getting transferred back and forth to the same Tech 5 Times, I was told to try going to the Manufacture of the
Game.

Beats me, I thought it was a Microsoft Game, the credits list Show's ARKADIUM as game designer, I will try their web site, but I'm guessing it will be a frustrating experience as well

 

Negative "Gold Bar" Count in Microsoft Jigsaw

My Gold Bar Point Count went to Negative Numbers around 01 Oct 2017 (that's when I noticed the - Minus sign, Now I can't down load new puzzles, say's I don't have enough Points.

 

I have also encountered a negative balance, Any "Fix" in sight?

 

No response at all. I am going to try to see if I can get some kind of response on Facebook. If there is a way..... so disappointed.

 

I have a -244000 balance as well. How do we get them to take a look at this and respond appropriately?

 

I have the same problem with mine

 

I went negative early September. Posted twice in support, but nothing yet.

 

I stopped playing in August as my gold went from nearly 100,000 to -222,745. Can no longer buy new collections... very disappointing!

 

I reported this problem last week on Facebook Microsoft jigsaw forum. I got a response back that said they were aware of the problem and that the development team was working on it. Apparently they do not monitor this forum and do monitor facebook. I still
have this problem. I am only playing the free games until it is fixed.

PS. It has been down so long that my mom has passed away.......