needing help with the xbox app

i2uzu · Jun 18, 2018

this has likely been an issue that has been answered before or has a simple solution that i'm just not seeing, but i recently downloaded the xbox app and i am expectedly having an issue with it. the main menu, to be precise. so, i logged into my account
and attempted at connecting my xbox one console to my xbox app. after reading around online to make sure, you apparently need to visit the "console" portion of the main menu in order to do so - though, the entirety of options in the main menu are greyed out
for me, excluding the "welcome" section. i went through and completed some of the tasks in the "welcome" section to assure it wasn't greying them out because i hadn't finished getting my account together, but the main menu kept the way it was. i can't access
anything from the main menu aside from the "welcome" section, pretty much.

what do i need to do in order to access the greyed buttons?

:)

BryanBennett · Jun 18, 2018

Xbox Live Auth Manager - 14.14.16008.00000

Having the same issue with both Xbox and Xbox (beta) apps. Humorously, the old Smartglass app works. The command prompt commands fixed it. There seems to be an issue needing addressed with this.

deep thud · Jun 18, 2018

Beta...?

Needing help with the beta, please. Pm through xbox live if needed

blueamcat · Jul 3, 2018

Could be an update bug. It happens. Did you ever get it working? If not, file a bug report in the google play store!

Rodrigo Oliver

Hi KBmrj, my name is Rodrigo. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

I am sorry to hear that.

Please, download the Gaming Services Repair tool:

https://aka.ms/GamingRepairTool

Once downloaded, execute the file by right-clicking on it and selecting Run as Administrator.

Follow the prompts and check if the issue was resolved.

For more information: https://support.xbox.com/help/games-apps/troubleshooting/gaming-services-repair-tool

Let me know if it works!

Mister Taurus

Hey there Azko64,

We appreciate you reaching out to us with this issue. This particular issue sounds like a connection issue, this can be remedied by powering down your device, unplug the router for five full minutes, and attempt to reconnect. Logging out of the app is helpful
as well. Depending if you're using the mobile app or the PC app, we have a few other steps. Let us know if the steps we suggested are helpful and if not, let us know which platform you're attempting to access these features. Thank you.

blueamcat

Could be an update bug. It happens. Did you ever get it working? If not, file a bug report in the google play store!

Dericka

Hi, I'm , an Independent advisor and I can surely help you.

Don't worry we will work on this together. Can you please try to do the steps on this link?

https://support.microsoft.com/en-us/windows/usi...

Then please restart your PC and try it again. Thanks!

Francia J.

You're welcome and thank you for your kind understanding.

needing help with the xbox app