need to return console and replace with new one

The Downloads are linked to your account so all you have to do is log in on your new console under the same account go to download history and re download whatever and it will be there =)

I would return to the store and ask about their return policy. ask if it's standard practice to exchange a faulty new xbox with one that was already opened. any time I've returned a console it was replaced with a new one off the shelf.

might wanna return it the retailer as that shouldn't happen to a new console upon returning it inform them of what's happening they should replace it with another one.

Hi,

Here's a couple options. You can choose to return the console to the retailer you purchased it from. They may take it back and replace it for you. If you have purchased an extended warranty, you can return it to the retailer with more confidence as they
will have to replace it.

Another option is to consider returning it to Microsoft as they recently announced in the news that they will be replacing noisy consoles as evidenced by this article -

www.polygon.com/.../microsoft-set-to-replace-noisy-xbox-one-consoles

Z.

i wish it was introduced last month . i have had to replace 2 in the last month..the replacement of my original was faulty too unfortunately..currently waiting for the second to turn up...

also they don't replace with a new console either..just refurbished which isn't very good either since the one i originally returned was still in immaculate condition but was replaced with one with several scratches... i did only have to wait less than 2
weeks though for turn around..but still the advanced replaced replacement should be done with new consoles...or at least you would expect it too , since you have to give your credit card details and will charge for a new console if you don't return your faulty
console