Need to change my Gameratag email address

Drasker 4o1 · Jan 30, 2022

Hi,

I have a subscription to the PC Game Pass but on some games it causes a conflict because my MS store email address and the gamertag email address are different.

I need to move everything from my old gamertag to my other email address, I own both but since they are registered with Microsoft it doesn't let me add one as an alias.

Any suggestions?

:)

Drasker 4o1

As much as I appreciate the help, it's unfortunately not helpful. I did not wish to create further accounts on the laptop I use just so I can play a game. This just feels like a bug on the app (as it happens only on 1 game out of 5 currently downloaded and after 60 hours of use) but the fact that they can't offer migration given the new option added to play games in PC feels a tad backwards to me.

Thank you for your time and trying to help though.

Drasker 4o1

Is there a way to contact the customer support team via email so that they can untangle my store/pc game pass app at least?

This whole system of asking in forums and whatnot seems designed to keep people away rather than to offer help (no offense, I have appreciated your help but I need someone who can check under the hood given the nature of the issue).

Jesse E'

That isn't something support does either. An account is migrated in a case of a compromised account. Changing your gamertag email address isn't possible. What you can do is sign out of the Microsoft store and sign in there using the account with the subscription. You will not be able to play previously downloaded games from the Store that way but you can always sign in with the store account to play them.

Joining both accounts isn't an option.

Hope this helps.

ngocphi

You can't merge accounts ever on any server it is a security risk

You can download other games from your store profile but you cannot use your gamrsaves from the other profile

I think you are mistaking the proccess

One you only need to be signed into the gamepass account in the XBOX App to download the games from gamepass

You only need to sign in on the store profile with your gamrsaves if you need to download from that store profiles games and to play those games saves

You aren't downloading any new profiles you are only accessing to profiles from within the xbox app

Whenever you choose to use the gamepass profile for saves well you just made it harder

So as long as you don't use gamrsaves or certain features like gamepass ultimate cloud play you will be fine with only the original account

Cloud requires the account with the subscription

Jesse E'

Unfortunately there isn't another option.

Need to change my Gameratag email address