Need to cancel Minecraft Education for Commercial subscription and can't access the admin...

Hi Lynette,

Thank you for posting in Microsoft Xbox Community. I'm sorry to hear that you're having issues cancelling your Minecraft Education due to account issues. I understand how important this is and I want to make sure that your issue will be resolved the soonest. With this, I recommend that you submit a support ticket directly to Minecraft Education support. In this way, your case will be logged, attended and monitored accordingly. Please use this link:

https://edusupport.minecraft.net/hc/en-us/reque...

Regards,

Alvaro

Hello Dominic Luddy,



Greetings!



Thank you for posting in Microsoft Community.



Based on the description, you are trying to cancel Minecraft Education that was tied up to your work account. Let us check and see on what we can do to help resolve your concern in a timely manner.

To cancel your previous subscription associated with your work account, you need to sign in to your Microsoft 365 account admin center page. Please note that only IT Admins have access to Admin Center so you'll need to reach out to your IT Admin for assistance with license management. If you are not sure which type of license you have or are an educator who purchased licenses in Store and no one in your school has access to Admin center, contact our support team where you can find in the link here: License Management Options for Minecraft Education – Minecraft Education



We thank you for sharing your concern to us and glad that we are able to provide information related to your concern.



Sincerely,

Thank you for the information!

Oh, no worries, the Xbox account, and Microsoft account are one and the same.

Minecraft accounts are also migrated/linked to Microsoft accounts.

In order to check your purchases made in your Minecraft account, you can sign in using the same email address as your Minecraft account on account.microsoft.com from there you should be able to see the "Services and Subscription" tab to check if the subscription for Minecraft Education is active.

As for the purchases, you can also check all of your Minecraft purchases on account.microsoft.com > Payment and billing > order history.

If the subscription and purchase can't be found, it is possible that it was made on a different Microsoft account.

Hi Darhyl, thanks for responding so quickly.

Sorry, I should've clarified that it's on the Chromebook, not Xbox.

I probably should've paid more attention during the sign-in/purchase process!

Cheers, Derek

Brilliant, thanks again Darhyl for your time and help. After trying various iterations of the onmicrosoft account names, I finally cracked it and was able to login to the admin centre and amend the recurring billing to cease after a year.

Thanks very much for your help!