Need Tier 3 Agent help. Glitch in the system.

Code: 1cfd55b9ffd7d49

s: g0ak/okZOj2d5J1Xjfw/me==

id: 3fb5eddf-9df0-484b-8386-273227aeb675

req: 0665b44e-fcaf-4c67-abab-f8e48b12108a

i have been trying to create a separate xbox live account for my child. I was able to create the Microsoft account but unsuccessful at applying the parent authorization. I have gone through all the steps. When I click on authorize, it gives the awesome "uh
oh, that shouldn't have happened. You found a glitch in our system error. I have provided the codes from the error page. I have talked with customer support on chat as well as multiple support people over the phone. none of them could figure out the issue
and I was instructed to come to the forums to get help from a tier 3 agent. Please help.

:)

 

I can't Connect to Xbox Live (and disconnects me)

Have you tried escalating to a tier 3 agent?

 

content missing from dl history

knew the previous agents weren't creating a sr.. yea, i'm just wondering if tier 3 support can help here. it's a little frustrating to loose couple hundred dollars in dlc. we're talking about around ten gigs of videos here that are missing...

 

"Come to the forums to get help from a Tier 3 agent"? No. You can only get to Tier 3 by being escalated from Tier 1. You need to contact support again.

The forums are community support, they are barely monitored by MS.