Need support - Gamertag issue

Lycanrock · Oct 20, 2016

Hi all,

Yesterday, I changed my Gamertag for free since it was my first time doing so. (old one: UpscaleHealer77 and new one: )

The new one is correctly showing on Xbox One but not on the Xbox website (while checking my profile, the gamertag switches back and forth between the old one and the new one).

What shall I do ? Is there a technical issue with the servers or shall I just wait for a synchronization ?

Thanks and best regards

:)

x3j3UKN · Oct 20, 2016

Unable to add son to xbox one

I have this exact same issue, spent hours yesterday on chat support, it has now been escalated. I can create new gamertag's on the console but dont really want to lose my sons existing gamertag.

onyxishere · Oct 20, 2016

Gold Membership

Sorry to hear it. If there is an issue with your gamertag then you'll need to deal with phone support.

Miss Bijoux · Oct 20, 2016

Hey Lycan!

Depending on when you changed your Gamertag, it may be taking time to sync up properly. You could try clearing your browser's cache/cookies and trying again. Provided you are signing in with the correct email associated with your Xbox Live gamertag, everything
should be in proper order.

Let us know if you have any further questions!

Miss Bijoux

Hey Lycan!

Depending on when you changed your Gamertag, it may be taking time to sync up properly. You could try clearing your browser's cache/cookies and trying again. Provided you are signing in with the correct email associated with your Xbox Live gamertag, everything
should be in proper order.

Let us know if you have any further questions!

onyxishere

Sorry to hear it. If there is an issue with your gamertag then you'll need to deal with phone support.

ForzaDrift Girl

Hi,

You need to pay for a new gamertag you can't change your gamertag for free or you can contact support on this issue

MineDaddy

What modem and router are you using ? Some gave known issues....

AnjelOglesby

I am sorry to hear that you are having issues staying connected. There are a few steps that can be taken to fix the issue before sending the console in. First step is to check and see if the Xbox One is plugged into a power strip. It really needs to be plugged
directly into the wall, it has a built in surge protector and if plugged into another power strip or extension, it will interrupt the connection and cause issues. If that does not solve the issue, if your console is wireless and you are able, try hard wiring
the console, see if that fixes the issue. I have great internet service here, but still had to hard wire my console. I would try follow the steps in

support.xbox.com/.../networking before sending the console in. Let us know if this helps!

Need support - Gamertag issue