Need support for rewards level. reached the net amount for level 4 but downgraded to level 3

Hello Support Team,

as written in title I spend the needed net amount for reaching Level 4 but I was downgraded to 3. As I addtionally spend 3000-4000 Euro in MS store with Hardware I am a bit suprised. I know that this does not Count for reawards but the net amount here was
alreday high enough. Please can you help`? I can also provide an Excel showing all my sales.

Thanks and Best Regards

Marco

:)

 

Xbox live rewards vip rank

You need to spend $1200 before the next reset to reach level 4.

Yes, if you don't spend that amount (or the amount needed for level 3), you can drop to a lower level.

 

Microsoft Rewards Page Leveling and Discounts on Rewards

The Answer given by me and my friend is the leveling system we really enjoy the discounts off certain rewards when you reach level 2 its great to get the discounts but in all honesty I think it would be better if you guys had more
levels higher than 2 ..so say for instance you are at level 1 for a while and reach the amount needed for level 2 you must stay there for at least 1 week then after you reach level 2 and you can then reach the required amount of points earned for the next
level , level 3 then you stay at level 3 by maintaining the amount of points needed but if you spend the points you stay at level 3 but in order to proceed to level 4 if you spent it you must regain the amount spent plus 100 more points and this goes for all
levels and it keeps going but the discount percentage increases by 0.5% each time you level up ... and maybe to better interest people in getting into Microsoft Rewards you could do that and if you could make this happen I am absolutely sure people will enjoy
using Microsoft Rewards as much as I do ...Just reply if possible you guys think this would be great or if you guys think this would be a good idea or if you liked my feedback. Thank You .

 

Hello Tx TigerClaw,

We see that you were placed at the correct level. Keep in mind that pre-orders, in-game consumables, and subscriptions are not eligible for MyVIP. Your pre-orders of FIFA 16, Rise of the Tomb Raider, Quantum Break, and Halo Wars 2 were not eligible for MyVIP
progress, as stated in our FAQ:

What content on the Xbox Store is eligible for MyVIP?

Normally, most purchases for Xbox 360 and Xbox One from the Xbox Store qualify, including full Games on Demand titles (excluding game pre-orders), arcade games, indie games, game add-ons, game Season Passes, movies, TV shows, TV seasons, themes and avatar
items. In-game consumables, Xbox Live Gold memberships, Groove Music Passes, Microsoft Movies & TV Season Passes, and the purchase or redemption of Microsoft Points or Xbox Gift Cards, still do not qualify.