Need some serious help.

I've looked everywhere and can't find a Microsoft support email, and I get nowhere when trying to talk to them on the phone. My problem is I don't use my Xbox account really at all but with how heavily its pushed with windows 10 I figured I'd make an account.
This was back during the insider preview. Though now I see a use for it, obviously, as cliche as it is, since I have a Minecraft account, I get a free copy of the Microsoft Minecraft edition, whatever it was called. So, I signed into my account and realized
that when I signed up before, I didn't have a name on my account, and now I do. The other thing I noticed is that there was a YouTube link on my profile now which was linked to an account called dtj mods which had been taken down from YouTube. One, I have
no idea what account that is and, two, I would never have chosen such a ridiculous name if I had set a name to begin with for my account and I want the name to be changed. My conclusion is that before, I have a secure, but not secure enough apparently, password
set and the account got hacked. Microsoft is of no help. I can't get them to understand that I live at one place, and the IP where the "hacker" had logged in from is NOT where I live. I want my name to be changed because I want my account to be mine. I'm tempted
to delete the account and just make a new one with the same email because I've put nothing into this, but if there is any way to get my name changed without having to put in money, I'd like to know because in all seriousness, I shouldn't have to pay for a
name change if my account was hacked. Any help would be greatly appreciated, thank you in advance.

:)

 

I need some serious help.

The only thing anyone (including support) can tell you, is what you've already been told and what is posted on the enforcement site. The only other advice I can give is to leave feedback on
Xbox Ideas, powered by UserVoice about the rep system.

 

I need some serious help.

Alright, I've already posted this before but the Mods ended up locking my post and I can't reply to anything any of them said which is fairly irritating. Let me go into as much detail about my problem as I can, and if a Mod or Ambassador ends up seeing this
I would like legit answer do not try to send me to the enforcement website I've been there many times and I know about everything it says. So the main game I used to play when I was able to was Overwatch. Now there's a game mode called competitive on there.
People like to take it really serious and if you pick a character that doesn't match the team comp they want they'll all yell and do all this unnecessary stuff that really ruins any sense of fun for the game and end up having them and all the people their
partied up with report you. Now I've checked and I have about 60 reports against me for "unsporting behavior". I talked to an Ambassador and told them about the incident and they told me I should not be reported for playing a certain character in a game. Now
I've been stuck in avoid me for about 3 months now. I missed out on getting any Christmas special content in many of the games I like to play for example Destiny and Overwatch are the main two. I've already tried getting into contact with the enforcement team
by reporting anyone who's told me they were reporting me and adding a really long comment telling them about the situation and I'm still stuck here three months later. I'm going to link to the tweet I sent to xbox support because I don't feel like adding the
images but the images are in the tweet of some guy saying he's going to report me for obviously no reason. Lavell on Twitter.

If anyone from enforcement ends up seeing this or anyone with any kind of power over at Xbox if you guys could please fix this issue that would be great I've been on Xbox for about 6+ years and I don't really want to end up switching consoles and having
to buy all those games over again for no reason. For any of the fixes on the enforcement site I have been playing multiple games online everyday since I've been stuck here and I've been checking all of the reports made against me and haven't gotten a single
one since been off of Overwatch. The system is deeply flawed and there's no real fix. Once again if anyone with any kind of power over at Xbox could please fix this issue for me that would be great thank you.

 

Contact Support via chat or phone those are your only two options

And ask for a compromised access case

And yes this has to be done in person not email

You can also use ms answers for addition security but I'd wait for the Xbox support review first