Need some help with my account

Discus and support Need some help with my account in XBoX on Consoles to solve the problem; When I first created my account I choose the country for Romania. However 3 years ago I moved to Sweden, and I changed the account information from the... Discussion in 'XBoX on Consoles' started by pReDaToR3000000, Nov 27, 2014.

  1. Need some help with my account


    When I first created my account I choose the country for Romania. However 3 years ago I moved to Sweden, and I changed the account information from the my xbox console but when I log in into xbox.com from a computer I see that it did not change the country
    (when on the console I can see my current adress). When I tried to do change the adress it says my postal code is wrong and I know for sure it's correctly. It wouldn't be a problem for me if I will have my current adress on the console and the old one on the
    website, I'm just wondering would there be any problems in the future because of it or something.

    :)
     
    pReDaToR3000000, Nov 27, 2014
    #1
  2. Smwutches
    Smwutches Guest
    Need some help with my account

    You would have to go through and report them and hope a mod deletes them. Here is no way for you to do it yourself.
     
    Smwutches, Nov 27, 2014
    #2
  3. Lolito50042
    Lolito50042 Guest
    Need some help with my account

    Yesterday i was playing some games, specifically online, but 30 minutes ago i signed in my account and it says it isn´t allowed to enter xbox live, even though im connected, i can even see my online friends, but it wont allow me to play online.
     
    Lolito50042, Nov 27, 2014
    #3
  4. BobMcFly247
    BobMcFly247 Guest

    Need some help with my account

    You may go to http://account.live.com and check your adress information there.

    Also be sure to have the correct country settings when using the xbox.com website as the locale used there is affecting the adress / zip codes available when changing the adress of your account.
     
    BobMcFly247, Nov 28, 2014
    #4
  5. Smwutches Win User

    Need some help with my account

    You would have to go through and report them and hope a mod deletes them. Here is no way for you to do it yourself.
  6. BobMcFly247 Win User

    Need some help with my account

    You may go to http://account.live.com and check your adress information there.

    Also be sure to have the correct country settings when using the xbox.com website as the locale used there is affecting the adress / zip codes available when changing the adress of your account.
  7. HassanB Win User

    Need some desperate help with my account!!!

    @xNoyZx - You will need to contact XBOX Support for your region for any changes to account information such as a parental e-mail now being on the account when it wasn't. Unfortunately there's no one that would be able to take that off for you but they might
    be able to help you out with finding out what the e-mail is, and it's quite possible that the e-mail was on there by you or someone that was using the account at anytime. Usually a parental e-mail is only put on the account when the account is first opened
    as it goes by the date of birth of the person signing up for the account if they are considered too young to join themselves.
  8. xNoyZx Win User

    Need some desperate help with my account!!!

    Here's the thing. This is the same exact account i've had since xbox live first came out on the original xbox. I Never had to put in a parents e-mail. After my account was hacked and I got it back this child account thing is locked and I get a family pack
    error code when I try to promote it and when I try to switch stuff I get some *** Die E-Mail-Adresse wurde aus Datenschutzgründen entfernt. ***, I have never been apart of a family pack for xbl. My account was 100% just fine until all of this happened and it's taken almost 6 months so far and it's still in shambles.
  9. Miss Portia Win User

    Need some desperate help with my account!!!

    Hey xNoyZx - we can definitely understand the frustration. We would echo Hassassinade's recommendation that you contact Phone Support in your region so that they can help you remove the lock on your account.
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Need some help with my account

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