Need serious help regarding my warranty for Xbox Elite Series 2

Discus and support Need serious help regarding my warranty for Xbox Elite Series 2 in XBoX on Consoles to solve the problem; Hello, I purchased an Xbox Elite Series 2 about 1 year ago and while I love the controller, it has given me issues here and there. I already had it... Discussion in 'XBoX on Consoles' started by GCS RyGuy, Dec 21, 2020.

  1. GCS RyGuy
    GCS RyGuy Guest

    Need serious help regarding my warranty for Xbox Elite Series 2


    Hello,

    I purchased an Xbox Elite Series 2 about 1 year ago and while I love the controller, it has given me issues here and there. I already had it sent in and repaired once using the original 90 day warranty sometime in February/March. A couple months later I
    ended up running into back to back issues with the functionality as certain buttons and bumpers and paddles stopped working correctly. Leading me to look into my options...

    According to THIS, the warranty has been extended an entire year. So when I attempt to purchase a replacement/repair,
    I'm experiencing several issues. If I attempt to get request service on The Microsoft devices support page, it says my warranty expired in April, which couldn't possibly
    be true considering I just had it serviced around that time. Also, that date isn't even a year since the Series 2 was released! So there's no way it can be correct.

    I'm hitting a brick wall because of this and it appears to be impossible to get any Xbox/Microsoft representative on the phone OR chat. I am entirely entitled to this warranty and a replacement, as this is a $200 controller that hasn't been able to survive
    more than 90 days of use without something going wrong.

    I'm not sure where to go fromom here, but I'm very frustrated at the hoops I clearly need to be jumping to receive assistance on this. Please, ANYTHING you can do to assist would be greatly appreciated.

    :)
     
    GCS RyGuy, Dec 21, 2020
    #1
  2. xxxTIMBURYxxx Win User

    Elite Series 2 Controller

  3. andrewGiorlando Win User

    Xbox elite series 2 controller

    They recently extended the warranty for elite 2 to one year. https://support.xbox.com/en-US/help/hardware-network/controller/elite-controller-series-2-warranty . maybe this will help
  4. Darhyl Amizola Win User

    My Xbox elite series 2 controller will randomly start to disconnect from my Xbox series S

    Hi there! My name is Darhyl and I’d be more than happy to help you with your query.

    I'm sorry you are experiencing this with your Xbox Elite Series 2 controller.

    Based on your description, it seems you have exhausted all the workarounds, yet the issue persists. I highly recommend you check your possible free warranty replacement order for your Xbox Elite Series 2 controller by signing your account and follow the instructions through this link:

    https://support.xbox.com/en-US/help/hardware-network/controller/controller-warranty

    Thank you for your kindness and understanding! Please feel free to let me know if you need anything else.

    Best Regards,
    Darhyl
  5. xxxTIMBURYxxx Win User

    Elite 2 controller warranty

  6. Darhyl Amizola Win User

    Why does my Xbox elite controller series 2 refuses to connect to my windows 11 PC?

    Hi there! My name is Darhyl and I’d be more than happy to help you with your query.

    I'm sorry you are experiencing this with your Xbox Elite series 2 controller.

    I understand that you have already exhausted all the workarounds such as updating your controller's firmware. Kindly try to connect your controller to a different PC or console device to see if it works.

    If the issue persists, I'm afraid you will need to check your free warranty replacement order for your Xbox Elite Series 2 controller through this link:

    https://support.xbox.com/en-US/help/hardware-network/controller/controller-warranty

    If your controller is no longer covered by warranty, you can also check the out-of-warranty replacement options using the same link above.

    Thank you for your kindness and understanding! Please feel free to let me know if you need anything else.

    Best Regards,
    Darhyl
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Need serious help regarding my warranty for Xbox Elite Series 2

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