Need Review of a Policy Enforcement Verdict That is No Longer in the System

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[mod removed]

I was permanently banned on the Xbox 360 approximately 10 years ago for violating the then named terms of service; now referred to as "terms of use". I'd like to make an appeal as to why a lifetime ban was not necessary as I did not willingly or knowingly
violate the terms of service at the time of the incident. However, I was tricked into physically doing it. So, I thought 10 years was enough punishment to try and state my case.

10 years ago I was a big achievement hunter, had over 100k Gamerpoints. I was a little pompous about it and, apparently, made a very clever enemy. My "friend" brought me a basket with several USB storage devices with the Microsoft logo on them (I
believe they were 2 GB capacity). Also a small notepad of paper with a list of games and numbers on it. Each of the USB drives had a sticker on it with a number. My "friend" said that each USB drive had a profile copied to it along with a few Xbox Live
Arcade games. The notepad was a reference to know which profile to use to play what game. So, this seemed like the perfect way to get a few more Gamerscore and play more games. Because, if I logged in to the profile on the USB drive as player 1 then I could
log into my real account as player 2 and play.

However, after doing this with several of the games I suddenly was banned forever. Achievement hunting was like my identity during this period of my life. So, I sold everything, never contacted anyone in defense, and entered a depression period of
my life due to the lack of identity. Apparently, that happens to a lot of people in their late teens or early 20's - independent of any singular cause. I'm not saying my emotional state was in any way Microsoft's fault. I'm just explaining the events that
occurred.

I eventually recovered and bought a PlayStation and didn't think about it for a long time. Then, about 2 years after I was perma-banned, I finally found out why. At the time I did not know that you can't actually copy Xbox profiles to any storage
devices without using a computer to somehow modify the USB drive. So, each of those gamer profiles had not been someone my "friend" knew but actually a compromised account from a hacking Xbox forum website - as were the games. Meaning, I had been playing
hacked games on my real account and that was why it was banned. It was diabolically clever, I must admit. He essentially tricked me into a lifetime ban on my favorite gaming system - at a time when I had no idea what "lifetime" really meant. I've had 10
years to reevaluate who I am as a person AND I was tricked into doing it. I'm hoping those two circumstances will help me appeal the decision so I could try out the new Xbox one all digital editions. I was also considering investing in becoming a streamer
so I'd really like to have access to my original gaming account to show how long I've been playing and basically show who I am. If that makes any sense. I could go into more depth as to my education, work history, and the "friend's" ultimate motive. But
I feel that would just be emotionally manipulative.

I should also mention I am unable to use any services with the account including Microsoft Games on the PC. To this day; I can't even become an Xbox Ambassador or post in this very forum using the account. What I learned from chatting with support
for several hours today is as follows. At enforcement dot xbox dot com there is no history of my infraction. Support explained to me that by clicking on the infraction and clicking on the subsequent "Review" link I would be provided with an avenue for talking
to the Enforcement Policy Team. However, because there is no record I have no recourse. I asked for an email address for the team, but it was explained to me they operate completely independent of support and do not handle any kind of phone calls or messages
from any users. My only option is to post my message in the public forums and to compose an actual physical letter to mail to, Microsoft with "C/O Enforcement Policy Team" and hope that it's read by anyone and not just threw out as I don't even know where
their team would be physically located. I also understand as to WHY a customer shouldn't have access to that knowledge. It's my last recourse as there is no other way to contact them. I even suggested having a tech look at the PHP to see if they could
have it generate me the same email I would get if I had submitted a review request... But they have no way of implementing that request.

I don't know why I feel the need to continue and post this in the blog-o-sphere. I guess I just yearn for some kind of cathartic feeling for saying what actually happened. Even though I know, invariably, I'll just be cast as the inept patsy fully
deserving of all that I've wrought... I've been to the Internet before

figure 1





figure 1: demonstration that the website does not show an orange hammer icon that would list my history of infractions thereby letting me start the Review process

:)