Need replacement controller but the site won't load

UselessSack · Aug 5, 2021

I have a faulty controller and the garbage options on the Xbox One were less than helpful, decided to just send it back and hopefully get a fixed one. Go to the Xbox Support website to be met with this circle going for about 5ish minutes. Have turned off ad-blockers and ghostery and even opened edge for the first time, same result. Any ideas, this is beyond annoying and almost seems like support evasion.

:)

XBF Mohammed C

If you are encountering troubles requesting the replacement, I would invite you to reach out to the support, so they can create the replacement order on your behalf.

Contact us | Xbox Support

UselessSack

I did what you said and registered my devices, but when I hit "Next" after describing my issue I still get redirected to the support page. The same support page that doesn't load. Is there any way around using a nonfunctional website?

SammyVS

Thanks for contacting us my name is Samy, I am an Xbox Gamer and I will be helping you today.

How are you, mate?

Try opening this link with your browser in anonymous mode, please. Register the device, click on the controller and follow the steps to request replacement.

https://account.microsoft.com/devices

XBF Mohammed C

Have you tried clearing your browser's cache?

If already done, then what about using an inPrivate window?

UselessSack

Mohammed, thank you for your answer. I would love to but you see I can't actually access the website. The logo is still spinning and nothing has loaded so the website isn't an option unfortunately.

Need replacement controller but the site won't load