Need refund

Hi Mirza,

I see you have quite a few achievements for Dying Light - so it has obviously been working at some point - which mean you wouldn't be able to request a refund.

I suggest you perform a Powercycle , You can do this by holding down the power button for 10 seconds until your console turns off. After this
try to boot the game again and see if it works.

If that doesn't work please turn off your console off again and check your power, make sure the power brick of the Xbox One is plugged in directly to the wall. No surge protectors or extension cords as this might cause the Xbox One to have insufficient
power to boot up your game.

If neither of those work you can try uninstalling/reinstalling the game to see if you have any success with that. I have heard of some problems with the game that require a factory reset - I suggest you look around on the net for people with similar problems
before considering that step.

Hello, how are you? My name is Mateus. I'm an Independent Advisor and I'll be glad to help you today.

First, welcome to the Xbox community. Only Microsoft support can help with payment matters as the community does not have access to this part, we are just community members just like you. To contact support just follow the instructions below.

Visit the website: https://support.xbox.com/en-US/contact-us

Click on contact us

Or

Ask an agent a question

- Describe the problem you are having, if you are going to use the ask a question to an agent option, to get redirected faster to a real person, enter the term 'talk to agent' and then choose the categories of your problem.

- Choose to get a callback or talk to one of the community gamers, you will be redirected to the right sector

*Thank you in advance for contacting.

It's stranger because I bought timesplitters 2 and future perfect with no issue but like I can't try to get a refund due to the fact I don't have an order number as they don't show up on your account as a purchase anyways I'm working tomorrow so let us know how you get on good luck bro 👍

Hi there,

for an issue like this, the best thing to do is to check if you are indeed using the account you used to purchase the games on and also check
http://billing.microsoft.com to check the transactions for these purchases.

If you still don't have the option to download the games via the account that purchased them, the best thing to do is to contact official Xbox Support via Phone or Microsoft Support Chat at http://support.xbox.com/contact-us

110 Hour hours later it still says to wait 72 hours ….. if anyone knows anything it would be so appreciated