Need reason for my suspension

Dv ReviverZ · Dec 7, 2017

hello my name is thibaut lebouteiller my name on xbox is and when i connect to my account there is a mark that i am suspended and my xbox live is restrected .i dont dont understand this because i have not did anything that goes aigainst the rules
of xbox

:)

CaliRepresent97 · Dec 7, 2017

Reason for suspension?

We did update the billing information with the customer service guy by phone. He told me to come in here to find out why the account was "suspended" from purchasing. Was he incorrect?

The parent account associated with the gamertag is no longer active (they signed up using my adult nephews account rather than making a new one for me, his actual parent). Is there a way to switch the parent account on a gamer tag? Could this be the problem
with the account, because the parent account does not match the billing information? Partial billing is still going thru because they are still charging my CC for the xbox live account each month, but we can't download new maps, etc.

Appreciate all your help!

VernierSlake · Dec 7, 2017

Reason for suspension?

That's a error code to do with purchasing rather than a suspension code. If he was suspended you'd get a message that says "this account has been suspended until XX/XX/XXXX". Check your credit card details and personal info stored on that account are up
to date and correct.

Smwutches · Dec 7, 2017

For information about your suspension and to see about submitting a case review, you'll need to go to http://enforcement.xbox.com

Smwutches

For information about your suspension and to see about submitting a case review, you'll need to go to http://enforcement.xbox.com

steeledwand7664

Joking around or not if you violate the code of conduct and get reported for it your account is subject to enforcement.

The enforcement team does not monitor these forums if your suspension is eligible you can file for a case review at the enforcement teams website enforcement.xbox.com and they will reinvestigate the report and determine if they can lift the suspension sooner.

HAZMAT RADIO

The enforcement team does not use the forums

You'll need to go here for assistance - https://enforcement.xbox.com/

GODxTimeWatch

Although this is the same thread where my request was deleted - Said it wasn't the correct one in the email of deletion.

"Reason: Apologies, but this forum is solely for the purpose of learning the reasoning behind individual Xbox LIVE account suspensions, not to debate their duration or validity. The suspension will stand as issued.' - Moderator on forum 15 emailed that as
reason for deletion.

May need high manager help. Please, if possible, send contact information soon.

onyxishere

Sorry to hear it. Unfortunately no one here can help with enforcement issues. If you logged in to enforcement.xbox.com and filed a case review with the PET and they upheld it there is nothing that can be done. I'm afraid that you'll need to wait out the
suspension before you can get back online.

Need reason for my suspension