Need official support-Getting charged double, but then don't get the content at all!

I bought the second season pass to the "walking dead video game" and it show's up under my bought content, but when I go to play the game it want's to re-purchase everything thing, as though I've never bought before. I've tried everything from deleting the
game to clearing system cache and nothing seems to work. In addition to that I redeemed the Ambassador's holiday tea shirt and that too show's up as though I have used the code, but won't show up in my avatar top's. Now the game charged me double for The walking
dead season 2 episode 1 which I already bought the pass -.-! Need official support!

:)

 

double charged for Rock band DLC

Check your purchase history at billing.microsoft.com. If you were in fact double-charged, then you will need to call support for your region to get it corrected.

 

Halo 4 War Games Pass/Castle Map Pack

You'll have to contact customer support. But I'm pretty sure you're out of luck. When you buy the season pass of a game you need to be sure to download the 'already paid for content' through the game. Or else you'll get double charged like what happened.

 

If you need official support you should be contacting them.

support.xbox.com/.../contact-us