Need Microsoft Support assistance with Minecraft game

allisonnanderson · May 26, 2022

This isn't about Xbox. Microsoft now owns Minecraft and I have java edition on my pc so i'm putting this here. My Microsoft account was hacked into and all the security information was changed, and I found out that my Microsoft account is now closed. I didn't have too much on my Microsoft account for this email as it's just a backup, but I did pay $30 to get Minecraft and associated it with said email. Microsoft support says to talk to Minecraft support, but Minecraft support says they don't have access to migrated accounts so they can't help with this. I don't know what to do and I really want that account back. There has to be something I can do because I can prove I own the minecraft account, but I'm not sure what to do now.

:)

Georges C.

Hello, first it's a pleasure to be able to help you today.

My name is welcome to the community.

Hello Allisonnanderson, because your Microsoft account was hacked, you tried to recover your account by filling out the account recovery form, because in these cases it is the step to follow to recover the account.

Recover your account

https://account.live.com/acsr

How to recover a hacked or compromised Microsoft account

https://support.microsoft.com/en-us/account-bil...

allisonnanderson

Yes. They said they were unable to do anything else because they can’t recover a closed account.

allisonnanderson

My microsoft account was closed by the hacker so I can't recover it.

Georges C.

Hello again, you received this information from Microsoft after trying to recover your account?

Georges C.

Hello again, if they passed this information to you, unfortunately it will not be possible to recover your account, here in the community we act as consultants, and we do not have access to your data, or accounts etc.

Need Microsoft Support assistance with Minecraft game