Need information on what to do after a Hacker got my account.

Sebastian Fish1 · Aug 10, 2023

Hacker got my account and changed the email, password, and put a two step verification on my account. From what I can tell is that means my account is gone. I was hoping someone might know more info. I've made a new account to ask for help.

I'm still paying on my Xbox game pass and ESO+. My child account is also linked to me xbox account. I still have discord link to my Xbox account.

I'd hope there is some way to prove that it's still my account.

If not, I my just go ahead and traded the Xbox in for a PS. I don't know if I have it in me to pick up games I've been playing for year and just start over.

So if any one has info on what I can do. I'd really appreciate it. Even if Microsoft account is gone for good. Is there a way to get my game info.

My main games are ESO, Destin 2, Apex, No Man's Sky, Sims 4, and Warframe.

:)

melanie brown2

hi. my name is mel and i am an independent advisor. please follow the link in regards to your hacked account. https://support.microsoft.com/en-us...-account-24ca907d-bcdf-a44b-4656-47f0cd89c245

Mister Mascot

Since enforcement doesn't do anything about it does that mean we just start a riot? Please I did not do what the hacker did on my account and after the unauthorized access you tell me that I was doing what the hacker was doing and suspended me. My point
is after being hacked and losing my gamertag from a hacker selling my gamertag on a online website I get suspended from my own account because of a hacker's actions. These are not my actions these are the actions that were on my account from the hacker that
stole my account. Because of the poor security in your system for retrieving EMAILS....AT&T/VERIZON/COMPANY PHONE LINES.... the FRAUD department. Is there a FRAUD department in here? Where and who may I speak to about this please?

You'll need to reach out to the Chat/Phone teams for further investigation into any account with unauthorized access. They would be best to assist with that further since they'll have the best information regarding any investigation.

Crazysniperboy

Since enforcement doesn't do anything about it does that mean we just start a riot? Please I did not do what the hacker did on my account and after the unauthorized access you tell me that I was doing what the hacker was doing and suspended me. My point
is after being hacked and losing my gamertag from a hacker selling my gamertag on a online website I get suspended from my own account because of a hacker's actions. These are not my actions these are the actions that were on my account from the hacker that
stole my account. Because of the poor security in your system for retrieving EMAILS....AT&T/VERIZON/COMPANY PHONE LINES.... the FRAUD department. Is there a FRAUD department in here? Where and who may I speak to about this please?

You'll need to reach out to the Chat/Phone teams for further investigation into any account with unauthorized access. They would be best to assist with that further since they'll have the best information regarding any investigation.

I posted on xbox.uservoice which is what the chat/phone teams told me to do since they cannot further investigate and only the enforcement team can. The gamertag of the account is "AllahByeBye" I bought Xbox Live... and day later I get hacked due to a flaw
in the security info for a phone number code after AT&T Employees/Hackers tampered with my phone line and disconnected it from my device. Therefore, retrieving my SIM card on their device and using it as a way to hack into my xbox account through email security.
In all of this the hacker was soliciting my belongings and I reported it to the unauthorized access team which then sent it to the enforcement team. After this the enforcement team suspended my account for solicitation.

RRiki

Thank you for replying. I have already tried that. The thing is, the account is not mine, it is the hacker’s. I cannot recover the account because i need the email. My Microsoft account got deleted and my minecraft account got transferred to the hacker’s microsoft account. I do not have any sort of control over that account at the moment.

Crazysniperboy

Since enforcement doesn't do anything about it does that mean we just start a riot? Please I did not do what the hacker did on my account and after the unauthorized access you tell me that I was doing what the hacker was doing and suspended me. My point
is after being hacked and losing my gamertag from a hacker selling my gamertag on a online website I get suspended from my own account because of a hacker's actions. These are not my actions these are the actions that were on my account from the hacker that
stole my account. Because of the poor security in your system for retrieving EMAILS....AT&T/VERIZON/COMPANY PHONE LINES.... the FRAUD department. Is there a FRAUD department in here? Where and who may I speak to about this please?

Need information on what to do after a Hacker got my account.